Okay , now I have done some changes for you .
Please follow the given steps:
Open the MailboxService file, path of this file is given here :
-> project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php
Open the Updated MailboxService file from here.
Take a backup of your project MailboxService file first.
Now copy the whole code from github Updated MailboxService file & past it in your project Mailbox service file .
run the SSH command: php bin/console c:c & after that run the Mailbox refresh command.
I hope this time it will work for you , If not please let me know
Vipin,
i've done what you suggest but it doesn't work
Mailbox refresh command fetch only last 24 hours mail & converted only those mail into ticket .
so can you please tell me , you got any mail from group to your email in last 24 ?
No unfortunately not. Actually i tried a lot of things before sent a request to the forum.
For example i deleted all the emails from the italerts mailbox , sent a new email to IT group , where italerts is a member , but i didn't receive it.
By the way everything else works fine. Customers created automatically, refresh mailbox works well too when it counts the emails.
As you told that italerts is a member in IT group . So whenever someone try to sent mail in IT group. will it automatically shows in IT group member's inbox ?
Yes that's true. I tried several Helpdesk systems before and all of them worked with fine with this.
okay send one new mail to IT group . then check in italerts member inbox , when it will receive in inbox then after run the mailbox refresh command. but makesure you have done the updates which i shared you the last .
Also take the screenshots of each steps which you followed.
So Mail is converted into ticket or not ?
No it doesn't converted.
Please share your italerts email & password.
so that we can test it properly.
Unfortunately i can't do that. I will create a new user as a member of the IT@ email group and I'll let you know
I tried a new user from the scratch. I added the user into IT@ group.
I've sent an email and I saw the email in the outlook.
When i tried the refresh-mailbox command there aren't any emails in the UVDESK.
Share the credentials of new user then I will check .
Share the credentials on this "servicewebkul@gmail.com" mail .
okay send one new mail to IT group . then check in italerts member inbox , when it will receive in inbox then after run the mailbox refresh command. but makesure you have done the updates which i shared you the last .
Also take the screenshots of each steps which you followed.
