Mail to customer not working



  • mail to customer not working in case of status update. I want to notify my customer for his ticket progress when we update the ticket status client should receive the mail for the same..Set up a workflow for the same but it is not working


  • UVdesk Staff mod

    @Vickie-Trollinge

    We have recently made some updates now it should work for you whenever you update ticket status a mail will reach to customer that your ticket status has been changed. You just need to setup a workflow for the same.

    Locate path in your project:

    vendor/uvdesk/core-framework/Workflow/Actions/Ticket/MailCustomer.php

    open MailCustomer.php and made changes as done here.

    Or

    you can simply replace your file content from here.


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