Solved Mail to customer not working
-
mail to customer not working in case of status update. I want to notify my customer for his ticket progress when we update the ticket status client should receive the mail for the same..Set up a workflow for the same but it is not working
-
We have recently made some updates now it should work for you whenever you update ticket status a mail will reach to customer that your ticket status has been changed. You just need to setup a workflow for the same.
Locate path in your project:
vendor/uvdesk/core-framework/Workflow/Actions/Ticket/MailCustomer.php
open MailCustomer.php and made changes as done here.
Or
you can simply replace your file content from here.
