Unsolved Unable to connect to helpdesk in prod environment.

[yl_adc]

Re: issues when changing to prod ENV

Good morning,

Every time I switch to production environment, when I try to connect to the Helpdesk, I get this error: "Authentication request could not be processed due to a system problem."

Do you know where this error comes from and how to correct it?

For your information, I can connect to the helpdesk in dev mode and I've already checked the permissions of the .env file, which seems to be correct since I have no problems in dev mode.

Cordially,

Yannick LEFAIVRE

[peopleinside]

@yl_adc Hi,
I hope you are well!

I'm sorry for the issues in switching to prod mode.

After swiching to prod mode, do you have run the SSH command on the uvdesk root folder to clean cache?

php bin/console c:c

[yl_adc]

Yes I have run the php bin/console c:c command. However, for some reason I can't run the command without sudo because the prod cache files are created by the www-data user on our server.

[peopleinside]

@yl_adc
how did you installed UVdesk?

Do you installed by SSH or docker?
Are you running on Apache or Nginx?

As soon you change dev to prod and clear the cache you get the error?
Maybe can you post a screenshot?

Unfortunately I'm not a developer and I'm not part of the UVdesk team.
I'm just trying to help you as the UVdesk team can be busy and not present for some week here on the forum.

Could you maybe try to made a new install using just the zip file that you can download at https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip ?

Download, extract it, check file permission then try to run the wizard.
After the success wizard install you can try to turn on prod mode immediately.

[yl_adc]

@peopleinside Thank you for your help !

how did you installed UVdesk?
Do you installed by SSH or docker?

I can't remember whether I installed uvdesk with the ZIP file or with composer, but I'm sure it wasn't with docker.

Are you running on Apache or Nginx?

My UVdesk installation runs under Apache 2.

As soon you change dev to prod and clear the cache you get the error?

No, I get the error when I try to connect to the help desk part of the application.

Unfortunately I'm not a developer and I'm not part of the UVdesk team.

I'm just trying to help you as the UVdesk team can be busy and not present for some week here on the forum.

I know that the UVdesk team isn't always present on the forum.

[peopleinside]

@yl_adc
One of a possible issue is run the clear cache command from root user and not from the normal user that is not root.

I'm not sure this will cause an issue but maybe I remember experienced something.. so I try always to run SSH command as not root user this because some files can be edited or created with root user and then the normal user will have issue running that.

I use UVdesk on Apache server with PHP 8.3 and I don't have currently issue but.. mine install in quite old... means I just upgraded to the last. I remember the last time I tried to install UVdesk I had issues as well.

I'm sorry to be currently unable to help you more.