Solved Email replies to ticket not visible

[blckhwk]

Hi,

I'd like to know if the encircled number below is a bug?

The user has replied the ticket using email but the administrator cannot view the reply of the user in the ticket view. Also the encircled part is non-clickable.

[blckhwk]

@peopleinside

The UVdesk support was able to resolve the issue yesterday. here is screenshot of our thread

[peopleinside]

@blckhwk what version of UVdesk are you using?
Let's wait a developer reply. Maybe the team need understand how to reproduce the issue if is a bug in the latest UVdesk version. Thry may ask to open a private ticket and having some access to check the issue. If you still have the email that caused the issue don't delete it, can be useful to the team.

[blckhwk]

@peopleinside

UVDesk implementation:

Centos 8
Php 7.4
Nginx 1.14
Composer 1.10
UVDesk 1.18

[peopleinside]

@blckhwk

Centos 8 support as been ended so I suggest to evaluate the migration to a different operative system if you care about security of your server. Read more here

Composer 1 is obsolete, I suggest you to upgrade to Composer 2. Read how here.

PHP 7.4 will soon be deprecated, consider to upgrade also your PHP version. Read more info about end of life of PHP here.

About the issue you are reporting on UVdesk we need wait here a reply from a developer.
Thank you for your patience.

[peopleinside]

@blckhwk have you tried to click the number with another browser also using incognito mode?
Do you still have the emails that generated the customer reply?
Do you know if the replies was madding by using the web interface or the email?

This questions and your answers can help to diagnose better what you are reporting.

[peopleinside]

@blckhwk If no replies from you, the topic will be flagged as solved

[blckhwk]

@peopleinside I think I'll wait for the developers comments.

Centos 8 support as been ended so I suggest to evaluate the migration to a different operative system if you care about security of your server. Read more here - how relevant this is to UVdesk?

PHP 7.4 will soon be deprecated, consider to upgrade also your PHP version. Read more info about end of life of PHP here. The minimum requirements of uvdesk are listed below

I think i need a developer comment stating that a certain php 7.4 function is causing my issue and the only way to solve it is to upgrade from php 7.4 to php 8 otherwise my system will stay as is.

[peopleinside]

@blckhwk let's wait a developer reply.

About Centos 8 is relevant if you have a server security vulnerability but is your choice ignore this, mine is just and advice, this never deny you to choose to keep your server vulnerable.
Is just an advice that I given to you, same thing for PHP.

Is your choice still use old software that is deprecated so you can have security issues.
PHP 7.4 is supported but will be soon be deprecated as well.

[peopleinside]

@blckhwk I'm sorry to see no reply from developers; they may be busy.
Are you able to replicate this issue by providing the steps to reproduce?

Also if I ask to UVdesk team to look into this discussion, how they test and understand where the issue is without accessing the email headers that generated this or accessing the ticket?

You can try to activate browser developer tools and see if when you load that ticket you get some browser errors.

Also how many emails you received on this ticket where you see the number 2 that is never clickable?

If you are able to reproduce the issue and having the steps to reproduce a bug can maybe be opened.

[blckhwk]

@peopleinside

The UVdesk support was able to resolve the issue yesterday. here is screenshot of our thread

[peopleinside]

@blckhwk thank you for your feedback!
I'm glad to know you resolved!

Happy week end and enjoy UVdesk