Solved Auto Close Tickets?

[HockeyDevil07]

Hello, I am using the community skeleton. I am wondering if there is a way to set up a workflow to automatically reply to tickets after a certain period passes with no response from the customer and to close that ticket.

It seems like this would be in Workflows. However, this would need to be set up using a scheduled task / cron job it seems, and wouldn't require an Event to happen. I also don't think the correct conditions exist to be able to check the last reply from a customer.

Please let me know if this is possible. Thank you!

[Sanjeev]

@HockeyDevil07 said in Auto Close Tickets?:

wouldn't require an Event to happen. I also

Feature for automatic reply to ticket after a certain time period is not available for uvdesk opensource (community skeleton).

But the feature do exist with our Uvdesk SAAS (subscription based) version with the name Followups. (https://uvdesk.com/en/member/signup)
https://support.uvdesk.com/en/blog/uvdesk-how-to-implement-automated-follow-up

[Sanjeev]

@HockeyDevil07 said in Auto Close Tickets?:

wouldn't require an Event to happen. I also

Feature for automatic reply to ticket after a certain time period is not available for uvdesk opensource (community skeleton).

But the feature do exist with our Uvdesk SAAS (subscription based) version with the name Followups. (https://uvdesk.com/en/member/signup)
https://support.uvdesk.com/en/blog/uvdesk-how-to-implement-automated-follow-up

[HockeyDevil07]

@Sanjeev your paid options - do I have the option to self-host them like with the community skeleton? Or do you host it?

[Sanjeev]

@HockeyDevil07 said in Auto Close Tickets?:

o I have the option to self-host them like with the community skeleton? Or do you host it?

UVdesk SAAS is hosted on our server and have more features then community edition also we provide free trial for one month for the same so you can check the features if you like it you can purchase subscription after one month or can skip if don't want to continue.

Followup is the feature for which we are recommending to use it.

[Sanjeev]

otherwise if you don't need for followups then can simply use free self hosted version.

[HockeyDevil07]

@Sanjeev thanks for your response. It does sound like you have identified the feature we need, but unfortunately my client's business requires their data to be self-hosted and kept private.

[Sanjeev]

@HockeyDevil07

Currently is not not possible to have this feature with opensource as it is much time taking feature to add into project with some more dependencies to setup other requirements.