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    Solved uvDESK rest api

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    • A
      arunacha last edited by

      Hi,

      In the uvDESK community edition, after configuring the API following this doc https://www.uvdesk.com/en/blog/api-resource/ and when accessing through the postman got this error in the dev.log file.

      [2020-08-01 01:07:51] request.INFO: Matched route "uvdesk_api_bundle_api_tickets_v1.0_fetch_tickets". {"route":"uvdesk_api_bundle_api_tickets_v1.0_fetch_tickets","route_parameters":{"_route ":"uvdesk_api_bundle_api_tickets_v1.0_fetch_tickets","_controller":"Webkul\UVDesk\ApiBundle\API\Tickets::fetchTickets"},"request_uri":"http://172.16.122.41/uvdesk/helpdesk-project/publi c/api/v1/tickets","method":"GET"} []
      [2020-08-01 01:07:51] security.DEBUG: Checking for guard authentication credentials. {"firewall_key":"uvdesk_api","authenticators":1} []
      [2020-08-01 01:07:51] security.DEBUG: Checking support on guard authenticator. {"firewall_key":"uvdesk_api","authenticator":"Webkul\UVDesk\ApiBundle\Security\Guards\APIGuard"} []
      [2020-08-01 01:07:51] security.DEBUG: Calling getCredentials() on guard authenticator. {"firewall_key":"uvdesk_api","authenticator":"Webkul\UVDesk\ApiBundle\Security\Guards\APIGuard"}

      The postman response windows got this error..

      {
      "status": false,
      "message": "An unexpected error occurred. Please try again later."
      }

      What could be the issue ? How to debug furthur ?

      From
      Arunachalam

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      • Sanjeev
        Sanjeev developer UVdesk Staff last edited by

        @arunacha

        Please follow this guide:
        https://www.uvdesk.com/en/blog/api-resource/

        Also API's:
        https://github.com/uvdesk/api-bundle/wiki/Ticket-Related-APIs

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