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Posts made by Stef

  • RE: Ticket Message in generated mails

    For info, I replaced

    'ticket.message' => count($ticket->getThreads()) > 0 ? preg_replace("/<img[^>]+\>/i", "", $ticket->getThreads()->get(0)->getMessage()) : '',
    

    by

    'ticket.message' => (isset($ticket->createdThread)) ? $ticket->createdThread->getMessage() : ''
    

    and now, the message is present in the mail when creating a ticket.
    (in ./vendor/uvdesk/core-framework/Services/EmailService.php)

    posted in Technical Help
    S
    Stef
    31 Jan 2022, 16:12
  • Ticket Message in generated mails

    Hello all,

    I've a little problem with the generated emails to the agents.
    My version is 1.0.18 (the problem, I think, was already there in 1.0.16).

    I use the following placeholder:

    *Here goes the ticket message:

    {%ticket.message%}*

    But the resulting mail doesn't contain the message (the message in well present int the ticket):

    bdfa4254-4124-431c-bd2d-02876f233c71-image.png

    Thanks in advance

    Stéphane

    posted in Technical Help
    S
    Stef
    31 Jan 2022, 15:35
  • RE: Editor for Ticket Creation

    Thanks a lot for the answers. I'll update Uvdesk to 1.0.18 and check this little editor.

    Stéphane

    posted in Technical Help
    S
    Stef
    28 Jan 2022, 09:44
  • Editor for Ticket Creation

    Hello,

    I've a question regarding the editor used during ticket creation (logged or not) : during ticket creation, there is only a textarea.
    Is it possible to use a full editor like the one used when you type a reply (tinymce I think) without the need to rewrite complete parts of the code ?

    We are testing UVDesk and test users are complaining they cannot easily copy/paste images when creating a ticket for instance.

    Thanks for your help

    Stéphane

    posted in Technical Help
    S
    Stef
    27 Jan 2022, 18:05