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R
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Posts made by rbecera

  • Attachment error on tickets

    Problem:
    e38f9449-d0fc-4330-8dcc-d5118fe18b3f-image.png

    Solution:
    635d0f1e-006e-4443-9231-1cf197893a2c-image.png

    posted in Technical Help
    R
    rbecera
    2 Jan 2024, 08:31
  • RE: Attachment error on tickets

    7a7d45e8-a7ce-4d82-8daf-150f6f0facab-image.png

    I solve this issue by pasting the link directory including the port before '/bundles... since port capturing is not dynamic in the system.

    example
    case '.doc':
    case '.docm':
    case '.docx':
    $relativePathToAsset = 'http://192.168.4.350:7778/uvdesk/uvdesk-community-v1.1.3/public/bundles/uvdeskcoreframework/images/icons/file-system/doc.png';
    break;

    Hope it helps!

    posted in Bug Report
    R
    rbecera
    2 Jan 2024, 08:28
  • RE: Attachment error on tickets

    i am experiencing the same problem. the program is i guess static not able to fetch the port.

    where can i figure out the location of the adjustment of port.

    posted in Bug Report
    R
    rbecera
    21 Dec 2023, 08:39
  • Upload document image is error

    760410d2-859b-4f8d-8dfc-9ae42c4ef8eb-image.png

    I got an error display, the image of the document is not displaying.

    posted in Bug Report
    R
    rbecera
    21 Dec 2023, 06:12
  • Error upon downloading file

    Exceptions
    a793e96a-68ff-4a65-a032-952546aa571f-image.png

    Logs
    23a64518-6cbf-4a3a-9111-eefa60b7360f-image.png

    Stack Traces
    240bce79-6377-46ff-8fd4-32631104dfe4-image.png

    Upon clicking the file icon, download cannot proceed, please help how to fix this error. thank you!

    posted in Bug Report
    R
    rbecera
    4 Dec 2023, 07:00
  • RE: Modify Name "Subject" in create ticket form.

    \uvdesk\uvdesk-community-v1.1.3\vendor\uvdesk\support-center-bundle\Resources\views\Knowledgebase\ticket.html.twig

    Go to line 85 and change as desired on the highlighted one.

    a36ebad2-0f97-452c-bebd-3252f681e4d1-image.png

    posted in Technical Help
    R
    rbecera
    10 Nov 2023, 02:21
  • Modify Name "Subject" in create ticket form.

    42411a6b-f922-4976-b3e3-f0b7956def11-image.png

    Upon inspecting, i see the "subject" but can't able to locate its source to modify it to another name, please help how it is done.

    posted in Technical Help
    R
    rbecera
    9 Nov 2023, 00:48