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    UVdesk

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    Posts made by rbecera

    • Attachment error on tickets

      Problem:
      e38f9449-d0fc-4330-8dcc-d5118fe18b3f-image.png

      Solution:
      635d0f1e-006e-4443-9231-1cf197893a2c-image.png

      posted in Technical Help
      R
      rbecera
    • RE: Attachment error on tickets

      7a7d45e8-a7ce-4d82-8daf-150f6f0facab-image.png

      I solve this issue by pasting the link directory including the port before '/bundles... since port capturing is not dynamic in the system.

      example
      case '.doc':
      case '.docm':
      case '.docx':
      $relativePathToAsset = 'http://192.168.4.350:7778/uvdesk/uvdesk-community-v1.1.3/public/bundles/uvdeskcoreframework/images/icons/file-system/doc.png';
      break;

      Hope it helps!

      posted in Bug Report
      R
      rbecera
    • RE: Attachment error on tickets

      i am experiencing the same problem. the program is i guess static not able to fetch the port.

      where can i figure out the location of the adjustment of port.

      posted in Bug Report
      R
      rbecera
    • Upload document image is error

      760410d2-859b-4f8d-8dfc-9ae42c4ef8eb-image.png

      I got an error display, the image of the document is not displaying.

      posted in Bug Report
      R
      rbecera
    • Error upon downloading file

      Exceptions
      a793e96a-68ff-4a65-a032-952546aa571f-image.png

      Logs
      23a64518-6cbf-4a3a-9111-eefa60b7360f-image.png

      Stack Traces
      240bce79-6377-46ff-8fd4-32631104dfe4-image.png

      Upon clicking the file icon, download cannot proceed, please help how to fix this error. thank you!

      posted in Bug Report
      R
      rbecera
    • RE: Modify Name "Subject" in create ticket form.

      \uvdesk\uvdesk-community-v1.1.3\vendor\uvdesk\support-center-bundle\Resources\views\Knowledgebase\ticket.html.twig

      Go to line 85 and change as desired on the highlighted one.

      a36ebad2-0f97-452c-bebd-3252f681e4d1-image.png

      posted in Technical Help
      R
      rbecera
    • Modify Name "Subject" in create ticket form.

      42411a6b-f922-4976-b3e3-f0b7956def11-image.png

      Upon inspecting, i see the "subject" but can't able to locate its source to modify it to another name, please help how it is done.

      posted in Technical Help
      R
      rbecera