Posts made by Nishit

@Sanjeev
Still doesn't work!

I am trying other way around by checking if I can directly host it on IIS.
If you have any procedure or prerequisites before installation on IIS. kindly let me know the same please. it would be much appreciated.

Dear @Sanjeev ,

Many times... I tired restarting and changing/switching versions vice versa.

Dear @Sanjeev ,

You can refer the screenshot below.. I am using the same version for web and cli.

I still wonder why there is an issue.

Regards,
Nishit

@peopleinside Okay lets wait for @Sanjeev to have a look on it.
Thanks for your help

@peopleinside I tried to make changes to the code and I replaced the values with Null.

Now I tried running the refresh command again and in response now i got Parse error: syntax error, unexpected '?' in C:\wamp64\www\uvdesk\config\bootstrap.php on line 13

@peopleinside

PHP Version 7.3.21

@Sanjeev

I have tried running a cron job in my project directory. I used the following command "php bin/console uvdesk:refresh-mailbox -t 1 servicedesk@astute.co.in" and the response to my command comes up with an error - Fatal error: Default value for parameters with a class type hint can only be NULL in C:\wamp64\www\uvdesk\vendor\symfony\console\Application.php on line 86

I tried checking the path but couldn't figure out what is wrong.

please help.

@peopleinside
Can I perform these steps on a windows platform please suggest.

This is my current configuration.

@Sanjeev

I followed this link to configure it on my setup.

https://www.uvdesk.com/en/blog/outlook-mailbox-configuration-in-uvdesk-open-source-helpdesk/

I don't know how to perform step 5 "Cron job" in windows platform.

@Sanjeev ,

Also to add more on this, I have already checked for other topics which are already discussed in the forum. However, No suitable solution was there. When i checked for YouTube, I found that the founders have only made a detailed configuration video which is for only Linux platform. and there is no video which will help users to do the same on windows platform. No doubts installation steps for windows is there. But, After installation mailbox configuration etc is not listed anywhere.

Dear @Sanjeev ,

I am using wamp server which is not from bitnami.
So at the time of installation the application itself runs a check list of the requirements to run smoothly. I was earlier not able to enable mailparse service. However, by looking at forums questions i managed to add mail parse dll in config. Now the thing is i am able to send the replies. (Outbound email). However, I really do not have any idea why it is not converting mails into the ticket. As I can see no error messages on the application. is there any other place where i can check for the logs ?

Dear Concern,

I have currently installed uvdesk on windows platform with the help of WAMP server. I have successfully installed the application. However, I am not able to create tickets from email. I have a privately hosted email service for configuring the same i have already referred the videos from official site. The configuration looks fine as when i use, forgot password i am able to receive the email with reset link in it.

Only the issue that i am facing right now is IMAP configuration for incoming mails.
where the mails marked to an email id as support id, automatically converts it into a ticket.

thanks in advance.