@devdevfrnt Hi, thank you for your question and for mention a topic similar to your issue but that seems to be not enough helpful for you.

I'm really sorry for the issue you are facing and for have to say that I'm not a developer and UVdesk staff seems is currently away, since different weeks, from replying and helping on the forum.

Unfortunately I don't know how to help you with the issue you are reporting.
You can read some more info about missing reply from UVdesk here.