UVdesk

DD

I tried a new user from the scratch. I added the user into IT@ group.
I've sent an email and I saw the email in the outlook.
When i tried the refresh-mailbox command there aren't any emails in the UVDESK.

DD

Unfortunately i can't do that. I will create a new user as a member of the IT@ email group and I'll let you know

DD

No it doesn't converted.

DD

I delete everything from the italerts mailbox.
I sent an email to IT@ and the italerts receive it.
Restart Apache.
Clear cache ( php bin/console c:c )
Run the refresh command. (below is the screenshot)
Nothing appeared in the Tickets link of UVDesk

DD

Yes that's true. I tried several Helpdesk systems before and all of them worked with fine with this.

DD

No unfortunately not. Actually i tried a lot of things before sent a request to the forum.
For example i deleted all the emails from the italerts mailbox , sent a new email to IT group , where italerts is a member , but i didn't receive it.
By the way everything else works fine. Customers created automatically, refresh mailbox works well too when it counts the emails.

DD

Vipin,
i've done what you suggest but it doesn't work

DD

I mean that when i refresh mailbox the i am receiving the emails of the italerts mailbox and not the emails of the IT group that the italerts mailbox is member.

DD

Thank you for the reply. As for the "Syntax Error" corrected according to your suggestion.
The mail issue still remains. I am getting the emails/tickets of the mailbox and of the group that the mailbox belongs to.

DD

DD

Yes i tried clear cache but i am getting the same syntax error

DD

I got the same error. I run the the refresh-mailbox with --verbose command and i got the below error :

Processing uvdesk mailbox configuration.
16:38:42 ERROR [console] Error thrown while running command "uvdesk:refresh-mailbox "italerts@navarino.gr" -v". Message: "syntax error, unexpected '?'" ["exception" => ParseError { …},"command" => "uvdesk:refresh-mailbox "italerts@navarino.gr" -v","message" => "syntax error, unexpected '?'"]

In MailboxService.php line 55:

[Symfony\Component\Debug\Exception\FatalThrowableError]
syntax error, unexpected '?'

Exception trace:
at C:\wamp\apache2\htdocs\uvdesk\vendor\uvdesk\mailbox-component\Services\MailboxService.php:55
require() at C:\wamp\apache2\htdocs\uvdesk\var\cache\prod\ContainerKpvVYYE\srcApp_KernelProdContainer.php:516
ContainerKpvVYYE\srcApp_KernelProdContainer->load() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\dependency-injection\Container.php:243
Symfony\Component\DependencyInjection\Container->make() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\dependency-injection\Container.php:225
Symfony\Component\DependencyInjection\Container->get() at C:\wamp\apache2\htdocs\uvdesk\vendor\uvdesk\mailbox-component\Console\RefreshMailboxCommand.php:60
Webkul\UVDesk\MailboxBundle\Console\RefreshMailboxCommand->execute() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Command\Command.php:255
Symfony\Component\Console\Command\Command->run() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:952 Symfony\Component\Console\Application->doRunCommand() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\framework-bundle\Console\Application.php:87
Symfony\Bundle\FrameworkBundle\Console\Application->doRunCommand() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:273
Symfony\Component\Console\Application->doRun() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\framework-bundle\Console\Application.php:73
Symfony\Bundle\FrameworkBundle\Console\Application->doRun() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:149
Symfony\Component\Console\Application->run() at C:\wamp\apache2\htdocs\uvdesk\bin\console:42

DD

I get a Syntax Error.

Processing uvdesk mailbox configuration.
14:06:11 ERROR [console] Error thrown while running command "uvdesk:refresh-mailbox "italerts@navarino.gr". Message: "syntax error, unexpected '?'" ["exception" => ParseError { …},"command" => "uvdesk:refresh-mailbox "italerts@navarino.gr"","message" => "syntax error, unexpected '?'"]
It is in the line : $check_mail = $check_mail ?? $address['address']; I believe is the questionmarks.

DD

And those are the headers from the email that i've sent to the IT@example.com where the ITALERTS is member but a ticket is not created :

Received: from VI1PR0701MB6911.eurprd07.prod.outlook.com
(2603:10a6:208:154::44) by AM0PR07MB4209.eurprd07.prod.outlook.com with HTTPS
via AM0PR02CA0103.EURPRD02.PROD.OUTLOOK.COM; Tue, 25 May 2021 09:26:33 +0000
Authentication-Results: navarino.gr; dkim=none (message not signed)
header.d=none;navarino.gr; dmarc=none action=none header.from=navarino.gr;
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From: Dimitris Doulgeroglou - Navarino Dimitris.Doulgeroglou@navarino.gr
To: Navarino I.T Department it@navarino.gr
Subject: Test IT
Thread-Topic: Test IT
Thread-Index: AQHXUUgMeqW1TBak7Um14zkRrbx/mw==
Date: Tue, 25 May 2021 09:26:31 +0000
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DD

Those are the headers from the email that i've sent to italerts@examle.com and the ticket create successfully :

Received: from VI1PR07MB4046.eurprd07.prod.outlook.com (2603:10a6:20b:219::19)
by AM0PR07MB4209.eurprd07.prod.outlook.com with HTTPS via
AM8P190CA0014.EURP190.PROD.OUTLOOK.COM; Tue, 25 May 2021 08:53:25 +0000
Authentication-Results: navarino.gr; dkim=none (message not signed)
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From: Dimitris Doulgeroglou - Navarino Dimitris.Doulgeroglou@navarino.gr
To: I.T Alerts italerts@navarino.gr
Subject: test1
Thread-Topic: test1
Thread-Index: AddRQ2q7reNUmfXLR1el9MH9CIj0Qg==
Date: Tue, 25 May 2021 08:53:23 +0000
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DD

What do you mean by row content ?
Do you mean a screenshot of the row at UVDESK tickets ?

DD

Hi Sanjeev,
I'll try to write it with Notes :
An email group , it@example.com has members.
Member of the above group is : italerts@example.com
When someone send an email to the group , clearly, the member italerts@example.com receive it.
Now on UVDESK, Swiftmailer and mailbox settings are configured to italerts@example.com and when i send an email to italerts@example.com UVDESK creates the ticket, but when i send an email to the group it@example.com and the italerts@example.com receives , because it is a member of the group, there isn't any ticket in UVDESK.

DD

I am trying UVDESK a week now and i want to ask :
I have a mailbox / user account which is member of out main email group it@example.com.
When the mailbox / user account receive an email everything works fine and a ticket opens in the UVDESK , when the group it@example.com receives an email and at the same time the mailbox / user account receive it too , because it's a member of the group, nothing happened. Is this correct or do i have to do something else ?
Thanks

Posts made by DD