Posts made by agoudsmit

@peopleinside and not an issue. Things take time and i am patient

@peopleinside is this afternoon an option? This morning i have a couple of appointments scheduled. And yes i sent a support ticket but i think somehow it got lost and i didnt follow up anymore

@agoudsmit Nope, i reinstalled UV and its unreliable in regards to receiving notifications.
i cant really pinpoint where its going wrong and it takes too much time to debug the code

https://uvdesk.noblestreet.eu/en/member/login

@Sanjeev said in Workflow [create ticket] doesnt sent to agent and/or team and/or group.:

support@uvdesk.com

Just created the agent and sent it to support@uvdesk.com. Im using the latest version from github. It would be really great if you could find time to see where its going wrong.

right now i dont care which one, if just needs to do it

For me it doesnt matter how its done, i just need a notification sent to us if we receive a ticket. I tried it different ways but no success : (

could it be the agents have administrator settings?

I tried what you suggested, it gets assigned to agent, but the follow up email to the agent doesnt get sent. Very weird

when customer open a ticket do you see this ticket assigned or not assigned? If is not assigned than this is the issue.
Very interesting. will check straight away. I think you are right

Customer receive the ticket email?
yes

Is only operator that miss email notification?

yes

@peopleinside Thanks for the help, but i tried what you suggested, i also added extra workflows, played with sending to agent or group or team, but nothing worked.

This is just weird

The email notification was working before your edit?
i never got it to work for the [agent/team/group]
but the customer does get notifications and replies

The UVdesk is a clean install with no modifications and works with Google Suite as mailer. The cron works to pick up the new tickets.

I also defined a group

[Ticket Created]

[team]

I modified the create ticket workflow to send an email to the team as a notification, but the emails aren't received.
I even created a new workflow next to the original workflow on 'create ticket' but this no result.
The customer does get an email confirmation and we can send replies to the ticket.

Any help would be great : )