Solved An unexpected error fetching email

[mikem72]

Re: An unexpected error fetching email

I am having the exact same issue; and have found no solution yet in the forums. There are references to mailparse; but it is present and enabled.

[2023-05-18T07:36:07.945968-04:00] php.CRITICAL: Uncaught Error: Call to a member function getTicket() on null {"exception":"[object] (Error(code: 0): Call to a member function getTicket() on null at /var/www/html/uvdesk/vendor/uvdesk/mailbox-component/Services/MailboxService.php:413)"} []

This is new install of Debian 11 and new install of PHP 7.4 with clean install of UVDesk running in prod mode.

[peopleinside]

@mikem72 your post is awaiting a reply from UVdesk staff.
Sounds important to me made evidence in this discussion that using PHP 7.4 can be a security issue as PHP 7.4 is old and no more supported.

You can find more info at: https://www.php.net/supported-versions.php

[mikem72]

I don't want to compicate the diagnosis - I have tried this also before with PHP 8.1 and had the same trouble. Either way, I am using the latest mailparse extension.

System => Linux uvdesk.journalroot.local 5.10.0-23-amd64 #1 SMP Debian 5.10.179-1 (2023-05-12) x86_64
Build Date => Feb 22 2023 20:07:47
Server API => Command Line Interface
Virtual Directory Support => disabled
Configuration File (php.ini) Path => /etc/php/7.4/cli
Loaded Configuration File => /etc/php/7.4/cli/php.ini
Scan this dir for additional .ini files => /etc/php/7.4/cli/conf.d
Additional .ini files parsed => /etc/php/7.4/cli/conf.d/10-mysqlnd.ini,
/etc/php/7.4/cli/conf.d/10-opcache.ini,
/etc/php/7.4/cli/conf.d/10-pdo.ini,
/etc/php/7.4/cli/conf.d/15-xml.ini,
/etc/php/7.4/cli/conf.d/20-bcmath.ini,
/etc/php/7.4/cli/conf.d/20-calendar.ini,
/etc/php/7.4/cli/conf.d/20-ctype.ini,
/etc/php/7.4/cli/conf.d/20-curl.ini,
/etc/php/7.4/cli/conf.d/20-dom.ini,
/etc/php/7.4/cli/conf.d/20-exif.ini,
/etc/php/7.4/cli/conf.d/20-ffi.ini,
/etc/php/7.4/cli/conf.d/20-fileinfo.ini,
/etc/php/7.4/cli/conf.d/20-ftp.ini,
/etc/php/7.4/cli/conf.d/20-gd.ini,
/etc/php/7.4/cli/conf.d/20-gettext.ini,
/etc/php/7.4/cli/conf.d/20-iconv.ini,
/etc/php/7.4/cli/conf.d/20-imap.ini,
/etc/php/7.4/cli/conf.d/20-intl.ini,
/etc/php/7.4/cli/conf.d/20-json.ini,
/etc/php/7.4/cli/conf.d/20-mbstring.ini,
/etc/php/7.4/cli/conf.d/20-mysqli.ini,
/etc/php/7.4/cli/conf.d/20-pdo_mysql.ini,
/etc/php/7.4/cli/conf.d/20-phar.ini,
/etc/php/7.4/cli/conf.d/20-posix.ini,
/etc/php/7.4/cli/conf.d/20-readline.ini,
/etc/php/7.4/cli/conf.d/20-shmop.ini,
/etc/php/7.4/cli/conf.d/20-simplexml.ini,
/etc/php/7.4/cli/conf.d/20-sockets.ini,
/etc/php/7.4/cli/conf.d/20-sysvmsg.ini,
/etc/php/7.4/cli/conf.d/20-sysvsem.ini,
/etc/php/7.4/cli/conf.d/20-sysvshm.ini,
/etc/php/7.4/cli/conf.d/20-tokenizer.ini,
/etc/php/7.4/cli/conf.d/20-xmlreader.ini,
/etc/php/7.4/cli/conf.d/20-xmlwriter.ini,
/etc/php/7.4/cli/conf.d/20-xsl.ini,
/etc/php/7.4/cli/conf.d/20-zip.ini,
/etc/php/7.4/cli/conf.d/25-mailparse.ini

php -ini

curl

cURL support => enabled
cURL Information => 7.74.0
Age => 7
Features
AsynchDNS => Yes
CharConv => No
Debug => No

imap

IMAP c-Client Version => 2007f
SSL Support => enabled
Kerberos Support => enabled

Directive => Local Value => Master Value
imap.enable_insecure_rsh => Off => Off

mailparse

mailparse support => enabled
Extension Version => 3.1.4

Directive => Local Value => Master Value
mailparse.def_charset => us-ascii => us-ascii

mbstring

Multibyte Support => enabled
Multibyte string engine => libmbfl
HTTP input encoding translation => disabled
libmbfl version => 1.3.2

mbstring extension makes use of "streamable kanji code filter and converter", which is distributed under the GNU Lesser General Public License version 2.1.

Multibyte (japanese) regex support => enabled
Multibyte regex (oniguruma) version => 6.9.6

Directive => Local Value => Master Value
mbstring.detect_order => no value => no value
mbstring.encoding_translation => Off => Off
mbstring.func_overload => 0 => 0
mbstring.http_input => no value => no value
mbstring.http_output => no value => no value
mbstring.http_output_conv_mimetypes => ^(text/|application/xhtml+xml) => ^(text/|application/xhtml+xml)
mbstring.internal_encoding => no value => no value
mbstring.language => neutral => neutral
mbstring.regex_retry_limit => 1000000 => 1000000
mbstring.regex_stack_limit => 100000 => 100000
mbstring.strict_detection => Off => Off
mbstring.substitute_character => no value => no value

[mikem72]

This is the error in prod mode - same error in dev mode, but it stops after first email.

[mikem72]

As a note, I have installed PHP 8.1 - all features customized so far are working as before, but same error with fetching mail.

[peopleinside]

@mikem72 thanks for the update, let's wait a UVdesk staff reply. It can take longer than mine but should arrive.

[peopleinside]

@Komal-Sharma

[mikem72]

@peopleinside thanks people....

This has potential for good open source product but my concern is how much support for downloaded software when they now offer SaaS. We see how it goes.

Mike

[peopleinside]

@mikem72 said in An unexpected error fetching email:

SaaS

Yes maube software update are Frozen to 2022 for now. Open source has not been updated anymore in 2023 but maybe It will be we hope

For the reply to your post sorry for the delay, i tagged a staff member.

[peopleinside]

@mikem72 if you have urgency to try to resolve you can try to install the project by using FTP downloading from https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

Then follow the wizard.
How did you installed UVdesk?

I use UVdesk on PHP 8.1 as PHP 8,2 is not yet supported.
Maybe if you installed UVdesk from Docker or other platform the package can have this error you are facing.

If you dont wanna try a parallel new install to see if the error is solved please hold on for a UVdesk team reply

I'm sorry to be unable to provide a reply to your specific error

[mikem72]

@peopleinside I first installed with composer and php 7.4 - mailer worked and imap worked. Problem I had then was converting project to prod mode and permissions issues.

I then installed with composer and PHP 8.1 - this problem started. Reverted back to PHP 7.4 - same problem.

Then I did clean install using ZIP file and PHP 7.4 - same trouble - same permissions trouble also in prod mode.

Now I build new VM - installed Debian 11 clean with repository 7.4 PHP - same as original build that worked. Same trouble.

Now I have again installed PHP 8.1 because of security advisement. Same troouble still.

[peopleinside]

@mikem72 I'm sorry to hear that.
Can you see if this topic with some permission suggestion cal help?
https://forums.uvdesk.com/topic/2002/file-permissions-in-the-case-you-have-throbles-installing-uvdesk

[mikem72]

@mikem72 Thanks people - I will check into it; but want to keep this default as much as possible until mailer and imap work. I will wait to hear from these support people on the original issue, as still unresolved.

[peopleinside]

@mikem72 I'm mark this topic as solved as no replies seems has come from UVdesk staff. If you still need help you can try to reach UVdesk by opening a ticket https://support.uvdesk.com/en/customer/create-ticket/

I'm sad to see no reply was made to this topic.