Solved An unexpected error fetching email

[mikem72]

As a note, I have installed PHP 8.1 - all features customized so far are working as before, but same error with fetching mail.

[peopleinside]

@mikem72 thanks for the update, let's wait a UVdesk staff reply. It can take longer than mine but should arrive.

[peopleinside]

@Komal-Sharma

[mikem72]

@peopleinside thanks people....

This has potential for good open source product but my concern is how much support for downloaded software when they now offer SaaS. We see how it goes.

Mike

[peopleinside]

@mikem72 said in An unexpected error fetching email:

SaaS

Yes maube software update are Frozen to 2022 for now. Open source has not been updated anymore in 2023 but maybe It will be we hope

For the reply to your post sorry for the delay, i tagged a staff member.

[peopleinside]

@mikem72 if you have urgency to try to resolve you can try to install the project by using FTP downloading from https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

Then follow the wizard.
How did you installed UVdesk?

I use UVdesk on PHP 8.1 as PHP 8,2 is not yet supported.
Maybe if you installed UVdesk from Docker or other platform the package can have this error you are facing.

If you dont wanna try a parallel new install to see if the error is solved please hold on for a UVdesk team reply

I'm sorry to be unable to provide a reply to your specific error

[mikem72]

@peopleinside I first installed with composer and php 7.4 - mailer worked and imap worked. Problem I had then was converting project to prod mode and permissions issues.

I then installed with composer and PHP 8.1 - this problem started. Reverted back to PHP 7.4 - same problem.

Then I did clean install using ZIP file and PHP 7.4 - same trouble - same permissions trouble also in prod mode.

Now I build new VM - installed Debian 11 clean with repository 7.4 PHP - same as original build that worked. Same trouble.

Now I have again installed PHP 8.1 because of security advisement. Same troouble still.

[peopleinside]

@mikem72 I'm sorry to hear that.
Can you see if this topic with some permission suggestion cal help?
https://forums.uvdesk.com/topic/2002/file-permissions-in-the-case-you-have-throbles-installing-uvdesk

[mikem72]

@mikem72 Thanks people - I will check into it; but want to keep this default as much as possible until mailer and imap work. I will wait to hear from these support people on the original issue, as still unresolved.

[peopleinside]

@mikem72 I'm mark this topic as solved as no replies seems has come from UVdesk staff. If you still need help you can try to reach UVdesk by opening a ticket https://support.uvdesk.com/en/customer/create-ticket/

I'm sad to see no reply was made to this topic.