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    Solved An unexpected error fetching email

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    • M
      mikem72 last edited by

      Re: An unexpected error fetching email

      I am having the exact same issue; and have found no solution yet in the forums. There are references to mailparse; but it is present and enabled.

      [2023-05-18T07:36:07.945968-04:00] php.CRITICAL: Uncaught Error: Call to a member function getTicket() on null {"exception":"[object] (Error(code: 0): Call to a member function getTicket() on null at /var/www/html/uvdesk/vendor/uvdesk/mailbox-component/Services/MailboxService.php:413)"} []

      This is new install of Debian 11 and new install of PHP 7.4 with clean install of UVDesk running in prod mode.

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside EX helping member @mikem72 last edited by

        @mikem72 your post is awaiting a reply from UVdesk staff.
        Sounds important to me made evidence in this discussion that using PHP 7.4 can be a security issue as PHP 7.4 is old and no more supported.

        You can find more info at: https://www.php.net/supported-versions.php

        šŸ’¬ You can also ask help on GitHub Discussions
        šŸ”“ I am no more active on Uvdesk
        šŸ”“ Forum support is inactive!

        1 Reply Last reply Reply Quote 0
        • M
          mikem72 last edited by

          I don't want to compicate the diagnosis - I have tried this also before with PHP 8.1 and had the same trouble. Either way, I am using the latest mailparse extension.

          System => Linux uvdesk.journalroot.local 5.10.0-23-amd64 #1 SMP Debian 5.10.179-1 (2023-05-12) x86_64
          Build Date => Feb 22 2023 20:07:47
          Server API => Command Line Interface
          Virtual Directory Support => disabled
          Configuration File (php.ini) Path => /etc/php/7.4/cli
          Loaded Configuration File => /etc/php/7.4/cli/php.ini
          Scan this dir for additional .ini files => /etc/php/7.4/cli/conf.d
          Additional .ini files parsed => /etc/php/7.4/cli/conf.d/10-mysqlnd.ini,
          /etc/php/7.4/cli/conf.d/10-opcache.ini,
          /etc/php/7.4/cli/conf.d/10-pdo.ini,
          /etc/php/7.4/cli/conf.d/15-xml.ini,
          /etc/php/7.4/cli/conf.d/20-bcmath.ini,
          /etc/php/7.4/cli/conf.d/20-calendar.ini,
          /etc/php/7.4/cli/conf.d/20-ctype.ini,
          /etc/php/7.4/cli/conf.d/20-curl.ini,
          /etc/php/7.4/cli/conf.d/20-dom.ini,
          /etc/php/7.4/cli/conf.d/20-exif.ini,
          /etc/php/7.4/cli/conf.d/20-ffi.ini,
          /etc/php/7.4/cli/conf.d/20-fileinfo.ini,
          /etc/php/7.4/cli/conf.d/20-ftp.ini,
          /etc/php/7.4/cli/conf.d/20-gd.ini,
          /etc/php/7.4/cli/conf.d/20-gettext.ini,
          /etc/php/7.4/cli/conf.d/20-iconv.ini,
          /etc/php/7.4/cli/conf.d/20-imap.ini,
          /etc/php/7.4/cli/conf.d/20-intl.ini,
          /etc/php/7.4/cli/conf.d/20-json.ini,
          /etc/php/7.4/cli/conf.d/20-mbstring.ini,
          /etc/php/7.4/cli/conf.d/20-mysqli.ini,
          /etc/php/7.4/cli/conf.d/20-pdo_mysql.ini,
          /etc/php/7.4/cli/conf.d/20-phar.ini,
          /etc/php/7.4/cli/conf.d/20-posix.ini,
          /etc/php/7.4/cli/conf.d/20-readline.ini,
          /etc/php/7.4/cli/conf.d/20-shmop.ini,
          /etc/php/7.4/cli/conf.d/20-simplexml.ini,
          /etc/php/7.4/cli/conf.d/20-sockets.ini,
          /etc/php/7.4/cli/conf.d/20-sysvmsg.ini,
          /etc/php/7.4/cli/conf.d/20-sysvsem.ini,
          /etc/php/7.4/cli/conf.d/20-sysvshm.ini,
          /etc/php/7.4/cli/conf.d/20-tokenizer.ini,
          /etc/php/7.4/cli/conf.d/20-xmlreader.ini,
          /etc/php/7.4/cli/conf.d/20-xmlwriter.ini,
          /etc/php/7.4/cli/conf.d/20-xsl.ini,
          /etc/php/7.4/cli/conf.d/20-zip.ini,
          /etc/php/7.4/cli/conf.d/25-mailparse.ini

          php -ini

          curl

          cURL support => enabled
          cURL Information => 7.74.0
          Age => 7
          Features
          AsynchDNS => Yes
          CharConv => No
          Debug => No

          imap

          IMAP c-Client Version => 2007f
          SSL Support => enabled
          Kerberos Support => enabled

          Directive => Local Value => Master Value
          imap.enable_insecure_rsh => Off => Off

          mailparse

          mailparse support => enabled
          Extension Version => 3.1.4

          Directive => Local Value => Master Value
          mailparse.def_charset => us-ascii => us-ascii

          mbstring

          Multibyte Support => enabled
          Multibyte string engine => libmbfl
          HTTP input encoding translation => disabled
          libmbfl version => 1.3.2

          mbstring extension makes use of "streamable kanji code filter and converter", which is distributed under the GNU Lesser General Public License version 2.1.

          Multibyte (japanese) regex support => enabled
          Multibyte regex (oniguruma) version => 6.9.6

          Directive => Local Value => Master Value
          mbstring.detect_order => no value => no value
          mbstring.encoding_translation => Off => Off
          mbstring.func_overload => 0 => 0
          mbstring.http_input => no value => no value
          mbstring.http_output => no value => no value
          mbstring.http_output_conv_mimetypes => ^(text/|application/xhtml+xml) => ^(text/|application/xhtml+xml)
          mbstring.internal_encoding => no value => no value
          mbstring.language => neutral => neutral
          mbstring.regex_retry_limit => 1000000 => 1000000
          mbstring.regex_stack_limit => 100000 => 100000
          mbstring.strict_detection => Off => Off
          mbstring.substitute_character => no value => no value

          1 Reply Last reply Reply Quote 0
          • M
            mikem72 last edited by

            This is the error in prod mode - same error in dev mode, but it stops after first email.

            Screenshot 2023-05-18 083341.jpg

            1 Reply Last reply Reply Quote 0
            • M
              mikem72 last edited by

              As a note, I have installed PHP 8.1 - all features customized so far are working as before, but same error with fetching mail.

              peopleinside 1 Reply Last reply Reply Quote 1
              • peopleinside
                peopleinside EX helping member @mikem72 last edited by

                @mikem72 thanks for the update, let's wait a UVdesk staff reply. It can take longer than mine šŸ™‚ but should arrive.

                šŸ’¬ You can also ask help on GitHub Discussions
                šŸ”“ I am no more active on Uvdesk
                šŸ”“ Forum support is inactive!

                M 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside EX helping member last edited by

                  @Komal-Sharma

                  šŸ’¬ You can also ask help on GitHub Discussions
                  šŸ”“ I am no more active on Uvdesk
                  šŸ”“ Forum support is inactive!

                  1 Reply Last reply Reply Quote 0
                  • M
                    mikem72 @peopleinside last edited by

                    @peopleinside thanks people....

                    This has potential for good open source product but my concern is how much support for downloaded software when they now offer SaaS. We see how it goes.

                    Mike

                    peopleinside 1 Reply Last reply Reply Quote 1
                    • peopleinside
                      peopleinside EX helping member @mikem72 last edited by peopleinside

                      @mikem72 said in An unexpected error fetching email:

                      SaaS

                      Yes maube software update are Frozen to 2022 for now. Open source has not been updated anymore in 2023 but maybe It will be šŸ™‚ we hope šŸ™‚

                      For the reply to your post sorry for the delay, i tagged a staff member.

                      šŸ’¬ You can also ask help on GitHub Discussions
                      šŸ”“ I am no more active on Uvdesk
                      šŸ”“ Forum support is inactive!

                      M 1 Reply Last reply Reply Quote 0
                      • peopleinside
                        peopleinside EX helping member last edited by

                        @mikem72 if you have urgency to try to resolve you can try to install the project by using FTP downloading from https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

                        Then follow the wizard.
                        How did you installed UVdesk?

                        I use UVdesk on PHP 8.1 as PHP 8,2 is not yet supported.
                        Maybe if you installed UVdesk from Docker or other platform the package can have this error you are facing.

                        If you dont wanna try a parallel new install to see if the error is solved please hold on for a UVdesk team reply šŸ™‚

                        I'm sorry to be unable to provide a reply to your specific error šŸ™‚

                        šŸ’¬ You can also ask help on GitHub Discussions
                        šŸ”“ I am no more active on Uvdesk
                        šŸ”“ Forum support is inactive!

                        1 Reply Last reply Reply Quote 0
                        • M
                          mikem72 @peopleinside last edited by

                          @peopleinside I first installed with composer and php 7.4 - mailer worked and imap worked. Problem I had then was converting project to prod mode and permissions issues.

                          I then installed with composer and PHP 8.1 - this problem started. Reverted back to PHP 7.4 - same problem.

                          Then I did clean install using ZIP file and PHP 7.4 - same trouble - same permissions trouble also in prod mode.

                          Now I build new VM - installed Debian 11 clean with repository 7.4 PHP - same as original build that worked. Same trouble.

                          Now I have again installed PHP 8.1 because of security advisement. Same troouble still.

                          peopleinside M 2 Replies Last reply Reply Quote 0
                          • peopleinside
                            peopleinside EX helping member @mikem72 last edited by

                            @mikem72 I'm sorry to hear that.
                            Can you see if this topic with some permission suggestion cal help?
                            https://forums.uvdesk.com/topic/2002/file-permissions-in-the-case-you-have-throbles-installing-uvdesk

                            šŸ’¬ You can also ask help on GitHub Discussions
                            šŸ”“ I am no more active on Uvdesk
                            šŸ”“ Forum support is inactive!

                            1 Reply Last reply Reply Quote 0
                            • M
                              mikem72 @mikem72 last edited by

                              @mikem72 Thanks people - I will check into it; but want to keep this default as much as possible until mailer and imap work. I will wait to hear from these support people on the original issue, as still unresolved.

                              peopleinside 1 Reply Last reply Reply Quote 1
                              • peopleinside
                                peopleinside EX helping member @mikem72 last edited by

                                @mikem72 I'm mark this topic as solved as no replies seems has come from UVdesk staff. If you still need help you can try to reach UVdesk by opening a ticket https://support.uvdesk.com/en/customer/create-ticket/

                                I'm sad to see no reply was made to this topic.

                                šŸ’¬ You can also ask help on GitHub Discussions
                                šŸ”“ I am no more active on Uvdesk
                                šŸ”“ Forum support is inactive!

                                1 Reply Last reply Reply Quote 0
                                • Topic has been marked as solved  peopleinside peopleinside 
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