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    Unsolved An unexpected error fetching email

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    • M
      mikem72 last edited by

      I don't want to compicate the diagnosis - I have tried this also before with PHP 8.1 and had the same trouble. Either way, I am using the latest mailparse extension.

      System => Linux uvdesk.journalroot.local 5.10.0-23-amd64 #1 SMP Debian 5.10.179-1 (2023-05-12) x86_64
      Build Date => Feb 22 2023 20:07:47
      Server API => Command Line Interface
      Virtual Directory Support => disabled
      Configuration File (php.ini) Path => /etc/php/7.4/cli
      Loaded Configuration File => /etc/php/7.4/cli/php.ini
      Scan this dir for additional .ini files => /etc/php/7.4/cli/conf.d
      Additional .ini files parsed => /etc/php/7.4/cli/conf.d/10-mysqlnd.ini,
      /etc/php/7.4/cli/conf.d/10-opcache.ini,
      /etc/php/7.4/cli/conf.d/10-pdo.ini,
      /etc/php/7.4/cli/conf.d/15-xml.ini,
      /etc/php/7.4/cli/conf.d/20-bcmath.ini,
      /etc/php/7.4/cli/conf.d/20-calendar.ini,
      /etc/php/7.4/cli/conf.d/20-ctype.ini,
      /etc/php/7.4/cli/conf.d/20-curl.ini,
      /etc/php/7.4/cli/conf.d/20-dom.ini,
      /etc/php/7.4/cli/conf.d/20-exif.ini,
      /etc/php/7.4/cli/conf.d/20-ffi.ini,
      /etc/php/7.4/cli/conf.d/20-fileinfo.ini,
      /etc/php/7.4/cli/conf.d/20-ftp.ini,
      /etc/php/7.4/cli/conf.d/20-gd.ini,
      /etc/php/7.4/cli/conf.d/20-gettext.ini,
      /etc/php/7.4/cli/conf.d/20-iconv.ini,
      /etc/php/7.4/cli/conf.d/20-imap.ini,
      /etc/php/7.4/cli/conf.d/20-intl.ini,
      /etc/php/7.4/cli/conf.d/20-json.ini,
      /etc/php/7.4/cli/conf.d/20-mbstring.ini,
      /etc/php/7.4/cli/conf.d/20-mysqli.ini,
      /etc/php/7.4/cli/conf.d/20-pdo_mysql.ini,
      /etc/php/7.4/cli/conf.d/20-phar.ini,
      /etc/php/7.4/cli/conf.d/20-posix.ini,
      /etc/php/7.4/cli/conf.d/20-readline.ini,
      /etc/php/7.4/cli/conf.d/20-shmop.ini,
      /etc/php/7.4/cli/conf.d/20-simplexml.ini,
      /etc/php/7.4/cli/conf.d/20-sockets.ini,
      /etc/php/7.4/cli/conf.d/20-sysvmsg.ini,
      /etc/php/7.4/cli/conf.d/20-sysvsem.ini,
      /etc/php/7.4/cli/conf.d/20-sysvshm.ini,
      /etc/php/7.4/cli/conf.d/20-tokenizer.ini,
      /etc/php/7.4/cli/conf.d/20-xmlreader.ini,
      /etc/php/7.4/cli/conf.d/20-xmlwriter.ini,
      /etc/php/7.4/cli/conf.d/20-xsl.ini,
      /etc/php/7.4/cli/conf.d/20-zip.ini,
      /etc/php/7.4/cli/conf.d/25-mailparse.ini

      php -ini

      curl

      cURL support => enabled
      cURL Information => 7.74.0
      Age => 7
      Features
      AsynchDNS => Yes
      CharConv => No
      Debug => No

      imap

      IMAP c-Client Version => 2007f
      SSL Support => enabled
      Kerberos Support => enabled

      Directive => Local Value => Master Value
      imap.enable_insecure_rsh => Off => Off

      mailparse

      mailparse support => enabled
      Extension Version => 3.1.4

      Directive => Local Value => Master Value
      mailparse.def_charset => us-ascii => us-ascii

      mbstring

      Multibyte Support => enabled
      Multibyte string engine => libmbfl
      HTTP input encoding translation => disabled
      libmbfl version => 1.3.2

      mbstring extension makes use of "streamable kanji code filter and converter", which is distributed under the GNU Lesser General Public License version 2.1.

      Multibyte (japanese) regex support => enabled
      Multibyte regex (oniguruma) version => 6.9.6

      Directive => Local Value => Master Value
      mbstring.detect_order => no value => no value
      mbstring.encoding_translation => Off => Off
      mbstring.func_overload => 0 => 0
      mbstring.http_input => no value => no value
      mbstring.http_output => no value => no value
      mbstring.http_output_conv_mimetypes => ^(text/|application/xhtml+xml) => ^(text/|application/xhtml+xml)
      mbstring.internal_encoding => no value => no value
      mbstring.language => neutral => neutral
      mbstring.regex_retry_limit => 1000000 => 1000000
      mbstring.regex_stack_limit => 100000 => 100000
      mbstring.strict_detection => Off => Off
      mbstring.substitute_character => no value => no value

      1 Reply Last reply Reply Quote 0
      • M
        mikem72 last edited by

        This is the error in prod mode - same error in dev mode, but it stops after first email.

        Screenshot 2023-05-18 083341.jpg

        1 Reply Last reply Reply Quote 0
        • M
          mikem72 last edited by

          As a note, I have installed PHP 8.1 - all features customized so far are working as before, but same error with fetching mail.

          peopleinside 1 Reply Last reply Reply Quote 1
          • peopleinside
            peopleinside community specialist mod admin @mikem72 last edited by

            @mikem72 thanks for the update, let's wait a UVdesk staff reply. It can take longer than mine 🙂 but should arrive.

            UVdesk passionate | Community moderator | External consultant

            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
            You can always get in touch also with the UVdesk team
            https://support.uvdesk.com/en/

            M 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside community specialist mod admin last edited by

              @Komal-Sharma

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

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              • M
                mikem72 @peopleinside last edited by

                @peopleinside thanks people....

                This has potential for good open source product but my concern is how much support for downloaded software when they now offer SaaS. We see how it goes.

                Mike

                peopleinside 1 Reply Last reply Reply Quote 1
                • peopleinside
                  peopleinside community specialist mod admin @mikem72 last edited by peopleinside

                  @mikem72 said in An unexpected error fetching email:

                  SaaS

                  Yes maube software update are Frozen to 2022 for now. Open source has not been updated anymore in 2023 but maybe It will be 🙂 we hope 🙂

                  For the reply to your post sorry for the delay, i tagged a staff member.

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

                  M 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside community specialist mod admin last edited by

                    @mikem72 if you have urgency to try to resolve you can try to install the project by using FTP downloading from https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

                    Then follow the wizard.
                    How did you installed UVdesk?

                    I use UVdesk on PHP 8.1 as PHP 8,2 is not yet supported.
                    Maybe if you installed UVdesk from Docker or other platform the package can have this error you are facing.

                    If you dont wanna try a parallel new install to see if the error is solved please hold on for a UVdesk team reply 🙂

                    I'm sorry to be unable to provide a reply to your specific error 🙂

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

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                    • M
                      mikem72 @peopleinside last edited by

                      @peopleinside I first installed with composer and php 7.4 - mailer worked and imap worked. Problem I had then was converting project to prod mode and permissions issues.

                      I then installed with composer and PHP 8.1 - this problem started. Reverted back to PHP 7.4 - same problem.

                      Then I did clean install using ZIP file and PHP 7.4 - same trouble - same permissions trouble also in prod mode.

                      Now I build new VM - installed Debian 11 clean with repository 7.4 PHP - same as original build that worked. Same trouble.

                      Now I have again installed PHP 8.1 because of security advisement. Same troouble still.

                      peopleinside M 2 Replies Last reply Reply Quote 0
                      • peopleinside
                        peopleinside community specialist mod admin @mikem72 last edited by

                        @mikem72 I'm sorry to hear that.
                        Can you see if this topic with some permission suggestion cal help?
                        https://forums.uvdesk.com/topic/2002/file-permissions-in-the-case-you-have-throbles-installing-uvdesk

                        UVdesk passionate | Community moderator | External consultant

                        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                        You can always get in touch also with the UVdesk team
                        https://support.uvdesk.com/en/

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                        • M
                          mikem72 @mikem72 last edited by

                          @mikem72 Thanks people - I will check into it; but want to keep this default as much as possible until mailer and imap work. I will wait to hear from these support people on the original issue, as still unresolved.

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