Solved Having trouble running composer

[DomDis]

So I'm following a Install guide on the web and I ran the following

curl -sS https://getcomposer.org/installer | sudo php -- --install-dir=/usr/local/bin --filename=composer
sudo mkdir /var/www/uvdesk
sudo chown $USER:$USER /var/www/ -R
cd /var/www/uvdesk
composer clear-cache
composer create-project uvdesk/community-skeleton helpdesk-project

Why am I following the above Because I'm a NOOB and your install instructions are not very helpful

It displays a bunch of stuff and then I think it fails on "!! Could not open input file: ./bin/console" Here's the tail end from the actual run

Run composer recipes at any time to see the status of your Symfony recipes.

Package Manager: 5 package operations

• Configuring uvdesk/core-framework
• Configuring uvdesk/automation-bundle
• Configuring uvdesk/extension-framework
• Configuring uvdesk/mailbox-component
• Configuring uvdesk/support-center-bundle

Executing script cache:clear [KO]
[KO]
Script cache:clear returned with error code 1
!! Could not open input file: ./bin/console
!!
Script @auto-scripts was called via post-update-cmd
administrator@ubuntu-uvdesk:/var/www/DeleteMe$

[DomDis]

@peopleinside

I found another how tow and this seems to be working

[https://computingforgeeks.com/setup-uvdesk-ticketing-system-on-ubuntu/](link url)

[peopleinside]

@domdis I'm sorry for the issue you are encountering.

What happen when you run composer create-project uvdesk/community-skeleton helpdesk-project ?

What version of composer are you using, on with operative system?
When you run composer create-project uvdesk/community-skeleton helpdesk-project I suggest to not run as root but as SSH normal user.

Will help have steps followed and the specific error you get, for example the output after composer create-project uvdesk/community-skeleton helpdesk-project

You can find some help on installing UVdesk in this forum article: https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

[DomDis]

@peopleinside said in Having trouple running composer:

What happen when you run composer create-project uvdesk/community-skeleton helpdesk-project ?
What version of composer are you using, on with operative system?

I ran

curl -sS https://getcomposer.org/installer | sudo php -- --install-dir=/usr/local/bin --filename=composer
sudo mkdir /var/www/uvdesk
sudo chown $USER:$USER /var/www/uvdesk                      

cd /var/www/uvdesk
composer clear-cache
composer create-project uvdesk/community-skeleton helpdesk-project

see [https://websiteforstudents.com/how-to-install-uvdesk-on-ubuntu/](link url)

When you run composer create-project uvdesk/community-skeleton helpdesk-project I suggest to not run as root but as SSH normal user.

I am a normal user (not root or sudo)

Will help have steps followed and the specific error you get, for example the output after composer create-project uvdesk/community-skeleton helpdesk-project

[DomDis]

@peopleinside

I found another how tow and this seems to be working

[https://computingforgeeks.com/setup-uvdesk-ticketing-system-on-ubuntu/](link url)

[peopleinside]

@domdis ok, be careful with external guides

[DomDis]

@peopleinside said in Having trouble running composer:

@domdis ok, be careful with external guides

Yes of course but I don't think there is malicious intent in this set of instructions. This is so much easier to follow that what I saw on the uvdesk site

Step 1: Update and install essential tools

Once in the terminal of your fresh Ubuntu server, update it and install essential tools we shall use in our installation process

sudo apt update && sudo apt upgrade
sudo apt install wget vim git unzip curl apache2 libapache2-mod-fcgid -y

There are some modules required for the FastCGI confiugration and we need to enable them. This can be done by running this command:

sudo a2enmod actions fcgid alias proxy_fcgi rewrite
sudo systemctl restart apache2

Step 2: Install and setup database

We are going to use MariaDB for this setup.

sudo apt update
sudo apt upgrade -y
sudo reboot

sudo apt install mariadb-server mariadb-client

sudo mysql_secure_installation

NOTE: RUNNING ALL PARTS OF THIS SCRIPT IS RECOMMENDED FOR ALL MariaDB
      SERVERS IN PRODUCTION USE!  PLEASE READ EACH STEP CAREFULLY!

In order to log into MariaDB to secure it, we'll need the current
password for the root user.  If you've just installed MariaDB, and
you haven't set the root password yet, the password will be blank,
so you should just press enter here.

Enter current password for root (enter for none):
OK, successfully used password, moving on...

Setting the root password ensures that nobody can log into the MariaDB
root user without the proper authorisation.

You already have a root password set, so you can safely answer 'n'.

Change the root password? [Y/n] n
 ... skipping.

By default, a MariaDB installation has an anonymous user, allowing anyone
to log into MariaDB without having to have a user account created for
them.  This is intended only for testing, and to make the installation
go a bit smoother.  You should remove them before moving into a
production environment.

Remove anonymous users? [Y/n]
 ... Success!

Normally, root should only be allowed to connect from 'localhost'.  This
ensures that someone cannot guess at the root password from the network.

Disallow root login remotely? [Y/n]
 ... Success!

By default, MariaDB comes with a database named 'test' that anyone can
access.  This is also intended only for testing, and should be removed
before moving into a production environment.

Remove test database and access to it? [Y/n]
 - Dropping test database...
 ... Success!
 - Removing privileges on test database...
 ... Success!

Reloading the privilege tables will ensure that all changes made so far
will take effect immediately.

Reload privilege tables now? [Y/n]
 ... Success!

Cleaning up...

All done!  If you've completed all of the above steps, your MariaDB
installation should now be secure.

Thanks for using MariaDB!

After you have the database installed, the next step is to create a database and user for UVdesk. Let us, therefore, go ahead and get this done as shown below. You are free to name your database and user differently and ensure you use a strong password.

$ mysql -u root -p
CREATE DATABASE uvdeskdb;
CREATE USER 'uvdeskadmin'@'localhost' IDENTIFIED BY 'StrongPassword';
GRANT ALL PRIVILEGES ON uvdeskdb.* TO 'uvdeskadmin'@'localhost';
FLUSH PRIVILEGES;
exit;

Step 3: Install and configure PHP

In order to get UVdesk pages served, there has to be a webserver. We shall use Apache for this guide. Additionally, UVdesk requires PHP we will have to set it up as well.

Install php-fpm and dependencies

sudo apt update
sudo apt install -y php
sudo apt install php-{cli,fpm,json,common,mysql,zip,gd,mbstring,curl,xml,bcmath,imap,intl,mailparse} php-pear

Check if php-fpm is running.

$ systemctl status php*-fpm.service

● php7.4-fpm.service - The PHP 7.4 FastCGI Process Manager
Loaded: loaded (/lib/systemd/system/php7.4-fpm.service; enabled; vendor preset: enabled)
Active: active (running) since Thu 2020-12-03 14:57:15 UTC; 1min 30s ago
Docs: man:php-fpm7.4(8)
Process: 41392 ExecStartPost=/usr/lib/php/php-fpm-socket-helper install /run/php/php-fpm.sock /etc/php/7.4/fp> Main PID: 41389 (php-fpm7.4)
Status: "Processes active: 0, idle: 2, Requests: 0, slow: 0, Traffic: 0req/sec"
Tasks: 3 (limit: 2204)
Memory: 10.3M

Add recommended PHP Settings

Open up your php-fpm ini file and add/edit the details shown below. They include Timezone, and memory limit settings. Add your date.timezone and change memory_limit to 512MB.

$ sudo vim /etc/php/*/fpm/php.ini

memory_limit = 512M

[Date]
date.timezone = Africa/Nairobi

Then restart php-fpm

sudo systemctl restart php*-fpm.service

Step 4: DownloadUVdesk community helpdesk

Download the Uvdesk community helpdesk project.

I believe this is going to the UVDESK.com domain

wget "https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip"

Extract the file

unzip uvdesk-community-current-stable.zip

Step 5: UVdesk installation

Move the resulting directory to /var/www/uvdesk directory:

sudo mv uvdesk-community-*/  /var/www/uvdesk

Set the permissions of the directory to www-data user and group:

Gotta look into this

sudo chown -R www-data:www-data /var/www/uvdesk
sudo chmod -R 775 /var/www/uvdesk

Step 6: Configure Apache for UVdesk

We have to make a few changes to the Apache configuration defaults by adding the details we need for UVdesk. Change into sites-enabled, back up the default file, and create a new one having new configurations.

sudo mv /etc/apache2/sites-enabled/000-default.conf{,.bak}

Create a new file and add the details shown below. If you have an FQDN, replace example.com with it.

$ sudo vim /etc/apache2/sites-enabled/uvdesk.conf

<VirtualHost *:80>
    ServerName udesk.example.com
    ServerAlias www.udesk.example.com
    DocumentRoot /var/www/uvdesk/public/

    <Directory /var/www/uvdesk/public>
        Options -Indexes +FollowSymLinks +MultiViews
        AllowOverride All
        Require all granted
    </Directory>

    <FilesMatch \.php$>
        # 2.4.10+ can proxy to unix socket
        SetHandler "proxy:unix:/var/run/php/php7.4-fpm.sock|fcgi://localhost"
    </FilesMatch>

    ErrorLog /var/log/apache2/uvdesk-error.log
    CustomLog /var/log/apache2/uvdesk-access.log combined
</VirtualHost>

On the main Apache configuration file, Allow Override on the following part of the config file

Gotta look into this

sudo vi /etc/apache2/sites-available/000-default.conf

<Directory /var/www/>
        Options Indexes FollowSymLinks
        AllowOverride All ##<= Like this
        Require all granted
</Directory>

Gotta look into this

Modify the permissions on the root directory and restart the webserver

sudo chown -R www-data:www-data /var/www/uvdesk
sudo chmod -R 755 /var/www/uvdesk
sudo systemctl restart apache2

I did not do this one

Allow port 8080 on your firewall

sudo ufw allow 80/tcp

Once that is done, we should be ready to rock and roll. Open up your favorite browser and point it to the IP or FQDN of your server. http://udesk.example.com or http://{your server's IP address}. You should see a page as shown below. Click on “Let’s Begin“

[peopleinside]

@domdis I'm happy to know that now UVdesk instance is running on your server.
Thanks for the sharing.

[DomDis]

@peopleinside Just need to do the mail piece again. I had SMTP working but not IMAP Then I scrapped UVDESK and I came back to give it a second chance

[peopleinside]

@domdis if you have email issues please open a separate topic, this one is about installation and composer