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Posts made by savelam

  • RE: RFC 2822, 3.6.2. compliance error when sending a ticket

    @vipin the UVDesk version is v1.1.0 and am using office365 email service.

    posted in Technical Help
    S
    savelam
    14 Jun 2022, 08:45
  • RE: RFC 2822, 3.6.2. compliance error when sending a ticket

    @peopleinside the issue was resolved by commenting out the code block in the function, assertValidAddress() located inside
    vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/MailboxHeader.php

    I do not know if what I did is the right way to go about it but it works for me and I wish to share it with the group.

    Here is the screenshot of the code block in the function that was commented out.
    Error message.png

    posted in Technical Help
    S
    savelam
    13 Jun 2022, 11:45
  • RE: RFC 2822, 3.6.2. compliance error when sending a ticket

    @peopleinside I have received a response from the support them. We are still on it. I will update you when everything is sorted out.

    Thanks.

    posted in Technical Help
    S
    savelam
    27 May 2022, 02:22
  • RE: RFC 2822, 3.6.2. compliance error when sending a ticket

    @peopleinside Sure I will keep you updated. Thanks.

    posted in Technical Help
    S
    savelam
    25 May 2022, 09:06
  • RE: RFC 2822, 3.6.2. compliance error when sending a ticket

    @peopleinside I have sent the ticket using the support link.

    Thanks.

    posted in Technical Help
    S
    savelam
    24 May 2022, 20:38
  • RE: RFC 2822, 3.6.2. compliance error when sending a ticket

    @peopleinside No please, there were no special characters before or after the @ sign.

    posted in Technical Help
    S
    savelam
    23 May 2022, 20:52
  • RE: RFC 2822, 3.6.2. compliance error when sending a ticket

    @peopleinside Thanks very much for your continued support. I have tried with php8.1 but still experiencing the same issue.

    Address in mailbox given [email] does not comply with RFC 2822, 3.6.2.
    
    posted in Technical Help
    S
    savelam
    22 May 2022, 01:31
  • RE: RFC 2822, 3.6.2. compliance error when sending a ticket

    @peopleinside Thanks. I will try with php8 and get back.

    posted in Technical Help
    S
    savelam
    20 May 2022, 15:24
  • RE: RFC 2822, 3.6.2. compliance error when sending a ticket

    @peopleinside Thank you very much for your response. I have changed to prod. mode and cleared cache.
    However, when I tried again, I get the same error. But this time with an error page.
    In the image below.

    The version of PHP am using is 7.4
    And UVdesk stable V1.1.0

    Screenshot from 2022-05-20 13-42-05.png

    posted in Technical Help
    S
    savelam
    20 May 2022, 13:49
  • RFC 2822, 3.6.2. compliance error when sending a ticket

    I have successfully configured the community version of UVdesk. But whenever I create a ticket, it displays this error.

    Address in mailbox given [email] does not comply with RFC 2822, 3.6.2.
    

    Even though this error displays, the ticket email gets delivered to the recipient, and the ticket is as well created.

    Please how do I prevent this error from displaying? Your assistance is much appreciated.

    Attached is a screenshot of the error message.

    Thanks.

    Screenshot from 2022-05-20 12-49-40.png

    posted in Technical Help
    S
    savelam
    20 May 2022, 12:54