Posts made by networkadmin

thanks will try and give update

no all this files and folder inside helpdesk-project

cant start the setup after step 1 stuck at step 2

i see all the files

when i run this composer create-project uvdesk/community-skeleton helpdesk-project is successfully download everything

im at step 2 saying open index.php but i cant by ip or localhost. this is ubuntu server not desktop version

https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-ubuntu-uvdesk/

i did installed without docker and i did exactly same Step 1 after that installation process didnt come on web portal

i cant find uvdesk.yaml anywhere

please advice what need to be done?

Plus i cant find my mailbox from ssh where it will be?

Ok i will try to send email and test so ssh to server and run crontab -e?

What i mean by .php files when i install without docker i can locate all the files for uvdesk but with docker i can only see the files in the picture above.

ok i have made a changes will update you once i get any email today.

another question where can i find all website.php files and all i dont find anywhere. i follow exactly same as i provided link https://shownotes.opensourceisawesome.com/uvdesk/

any idea where is the files will be?

do we have to put like
{imap.mail.company.com:993/imap/ssl/novalidate-cert}INBOX
or
{imap.email.company.com:993/imap/ssl/novalidate-cert}INBOX

our email server is email.company.com

smtp work fine with email.company.com

i dont know how to do this /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mysite.it because i dont find any

https://shownotes.opensourceisawesome.com/uvdesk/
i follow this and cant find any files relates to uvdesk i dont know why any idea?

incoming email example@company.com not creating ticket automatically and when we create new ticket client get email notification and whenever agent reply they get email but if they reply is coming example@company.com but not showing up on uvdesk system as reply any help would be appreciated