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    UVdesk

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    Posts made by Mr Golf

    • RE: Ticket Sort Order

      Inter-agent notes.
      It might be that an agent communicates with the client, then transfers the ticket to a new agent and writes some internal notes (which will never be visible to clients, and there will be no notification sent either), so that the next agent will not have to check all threads of the ticket.

      To shorten it with notes, make updates in code.

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      Mr Golf