Posts made by dprisco

@peopleinside great man! This solved my issue...you made my day!
Many thanks

D.

Hi, thanks again for your response.
Unfortunely i have not that options under the Permission tab, i just have the "Role" dropdown. I'm using UVDesk open source version V -1.0.18.
Is there any possibility to obtain that options on my version?

Thanks a lot.
D.

Hi, thanks for your response.
What i meant to do was to restrict the view of the agents to only tickets of particular customer and hiding the other customer's tickets from his dashboard and i don't think that this solution will do the trick.
I also tried with Workflow option to assign a collaborator to the tickets opened from this customer but in "Actions" section i have found no option to do that thing.

Is there any solution?
Many Thanks

Hello everyone!
I was wondering if there is an option to allow an agent to access only certain customer tickets.

Alternatively, is it possible to automatically assign a contributor to a ticket when the post is created by a particular customer? I tried with the workflow function but I couldn't find this option.

Thank you very much!
D.