Unsolved imap_open() error

[wilmer]

HI,

I installed UVDesk in a docker container. I am having problems following the tutorial to setup office365

we follow the whole guide until we run this command

sudo docker exec uvdesk-uvdesk-1 php uvdesk/bin/console uvdesk:refresh-mailbox edited@email.com

I got this error:

1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

In RefreshMailboxCommand.php line 88:
                                                                               
  Warning: imap_open(): Couldn't open stream {outlook.office365.com:993/imap/  
  ssl}INBOX

uvdesk:refresh-mailbox [-t|--timestamp TIMESTAMP] [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--] <command> [<emails>...]

PHP Fatal error:  Uncaught ErrorException: Notice: Unknown: Retrying PLAIN authentication after AUTHENTICATE failed. (errflg=1) in Unknown:0
Stack trace:
#0 [internal function]: Symfony\Component\ErrorHandler\ErrorHandler->handleError(8, 'Unknown: Retryi...', 'Unknown', 0, NULL)
#1 {main}
  thrown in Unknown on line 0
PHP Stack trace:
PHP   1. {main}() /var/www/uvdesk/bin/console:0
PHP   2. Symfony\Component\Console\Application->run($input = class Symfony\Component\Console\Input\ArgvInput { private $tokens = [0 => 'uvdesk:refresh-mailbox', 1 => 'support@accuratedosingsystems.com.au']; private $parsed = []; protected $definition = class Symfony\Component\Console\Input\InputDefinition { private $arguments = [...]; private $requiredCount = 1; private $hasAnArrayArgument = TRUE; private $hasOptional = TRUE; private $options = [...]; private $shortcuts = [...] }; protected $stream = NULL; protected $options = []; protected $arguments = ['command' => 'uvdesk:refresh-mailbox', 'emails' => [...]]; protected $interactive = TRUE }, $output = uninitialized) /var/www/uvdesk/bin/console:42

when a client account is created It sends emails but I can not get the ticket emails.

I think that this parameter is wrong :

{outlook.office365.com:993/imap/ssl}INBOX

I had read in other forums that office365 is using tls and not ssl.

I appreciate any help

[peopleinside]

@wilmer Hi and welcome, thank you for your question!
Have you tried to use an app password?

About fetching email issue you can read the following post:
How to debug errors and email fetching errors

Currently we are missing replies from UVdesk staff and developer, unfortunately.
https://forums.uvdesk.com/topic/2227/delay-in-replies-from-the-uvdesk-staff-members-and-developers

[peopleinside]

@wilmer just for info, today my Hotmail address is giving errors on my email client so I suppose there are Microsoft server issues. I don't know if this cause the error you are facing or you have a issue that is not connected with this services issues I'm facing today