@Gerryatric
Hi and thanks for your topic.
When you create a ticket by using the web interface you get a green confirmation message only or also a red message that inform about issues with email?
Currently UVdesk never check if all email details are correct when you save it. This is very bad and I have already asked to developer to improve and change this.
So.. you may have saved wrong email settings and get no errors, errors happen only when you try to send a ticket.
If all details are correct and you get only some email maybe you need create some workflow to notify ticket by email.
https://www.uvdesk.com/en/features/workflow/
Let me know, waiting your feedback.