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    Solved IMAP error + Gmail

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    • D
      DHO last edited by

      Good morning,

      For the past several days, I have been trying to fix an error, but I am making no progress.

      Whenever I create a user or do any task that generates an email I receive a GUI error that a error occurred when sending email. And in composer, it pauses for a moment and receive this error:

      "Warning: imap_open(): Couldn't open stream {imap.gmail.com:993/imap/ssl}INBOX"

      I am using Gmail, since it's a present option and thought would be easy šŸ˜› It's a new gmail account, 2FA is ON and I am using an app specific password. I have quadruple checked credentials.

      Below are my config files and and captures of the error.

      parameters:
          app_locales: en|fr|it|de|da|ar|es|tr|zh|pl
          
          # Default Assets
          assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
          assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
          assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'
      
          uvdesk_site_path.member_prefix: member
          uvdesk_site_path.knowledgebase_customer_prefix: customer
          
          # File uploads constraints
          # @TODO: Set these parameters via compilers
          max_post_size: 8388608
          max_file_uploads: 20
          upload_max_filesize: 2097152
      
      uvdesk:
          site_url: '$-vm.eastus2.cloudapp.azure.com'
          upload_manager:
              id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
          
          support_email:
              id: $.HelpDesk@gmail.com
              name: GlobeChek Support
              mailer_id: Gmail
          
          # Default resources
          default:
              ticket:
                  type: support
                  status: open
                  priority: low
              templates:
                  email: mail.html.twig
      
      
      swiftmailer:
          default_mailer: mailer_9497
          mailers:
              Gmail:
                  transport: gmail
                  username: $.HelpDesk@gmail.com
                  password: $Pass
                  # sender_address: ~
                  # delivery_addresses: ~
                  disable_delivery: false
      
      

      error1.jpg

      Screenshot from 2023-06-07 08-38-26.png

      Server: Ubuntu 22.04.3 LTS
      PHP: 8.2

      Thank You

      peopleinside 1 Reply Last reply Reply Quote 0
      • D
        DHO @peopleinside last edited by

        @peopleinside

        I sort of figured it out. It was either

        • Removing the CAPITALS from the gmail address OR
        • Removing a MS365 config that was inactive that I could never get to work.

        IN either case, it seems to be working. Thank You.

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside EX helping member @DHO last edited by

          @DHO Hi, sorry for the delay in approving your post.
          When you see the error can you confirm the email is really not sent?

          I think maybe something can be not correctly configured in mail settings.
          In MailBox account email settings what did you put in the host field?

          https://docs.uvdesk.com/uvdemo/settings/mailbox.html

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸ”“ I am no more active on Uvdesk
          šŸ”“ Forum support is inactive!

          D 1 Reply Last reply Reply Quote 0
          • D
            DHO @peopleinside last edited by

            @peopleinside

            I sort of figured it out. It was either

            • Removing the CAPITALS from the gmail address OR
            • Removing a MS365 config that was inactive that I could never get to work.

            IN either case, it seems to be working. Thank You.

            peopleinside 1 Reply Last reply Reply Quote 0
            • Topic has been marked as solved  peopleinside peopleinside 
            • peopleinside
              peopleinside EX helping member @DHO last edited by

              @DHO thank you for your feedback!
              I'm happy to read you was able to resolve.

              Thanks again for the update!
              Have a wonderful day and week 😳

              šŸ’¬ You can also ask help on GitHub Discussions
              šŸ”“ I am no more active on Uvdesk
              šŸ”“ Forum support is inactive!

              1 Reply Last reply Reply Quote 0
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