email and customer reply not coming to uvdesk

peopleinside · 9 Apr 2022, 13:31

@networkadmin said in email and customer reply not coming to uvdesk:

https://shownotes.opensourceisawesome.com/uvdesk/
i follow this and cant find any files relates to uvdesk i dont know why any idea?

This is not the official UVdesk guide for the installation.
You can try to look here:

If you are using the latest UVdesk version 1.1.0 the minimum PHP required may be 8.0 and not PHP 7.4

What are you not finding?

If ticket are not converted from email the issue can be the site_url, the wrong email configuration or some firewall that is blocking.

Please look at the following topic: https://forums.uvdesk.com/topic/1988/how-to-debug-errors-and-email-fetching-errors

If your email cert is not valid you can try to add SSL exception: novalidate-cert (this is less good for security)

{imap.mail.yahoo.com:993/imap/ssl/novalidate-cert}INBOX

If this never solve please remove novalidate-cert as this made security lower.

networkadmin · 9 Apr 2022, 13:37

do we have to put like
{imap.mail.company.com:993/imap/ssl/novalidate-cert}INBOX
or
{imap.email.company.com:993/imap/ssl/novalidate-cert}INBOX

our email server is email.company.com

smtp work fine with email.company.com

peopleinside · 9 Apr 2022, 13:40

@networkadmin said in email and customer reply not coming to uvdesk:

{imap.mail.company.com:993/imap/ssl/novalidate-cert}INBOX

You can try this.
If the issue persist maybe the issue is in site_url (as described in links given before) or somewhere else.

networkadmin · 9 Apr 2022, 13:47

ok i have made a changes will update you once i get any email today.

another question where can i find all website.php files and all i dont find anywhere. i follow exactly same as i provided link https://shownotes.opensourceisawesome.com/uvdesk/

any idea where is the files will be?

peopleinside · 9 Apr 2022, 13:51

ok i have made a changes will update you once i get any email today.

@networkadmin you can send to your support email a test email then run the cron job and see if works. If you run the cron job you can also see if there is some errors.

Be sure to not run the cron job as root as this may cause issues with file and folders permission.

another question where can i find all website.php files and all i dont find anywhere.

Sorry, I don't understand what you means.

networkadmin · 9 Apr 2022, 14:26

Ok i will try to send email and test so ssh to server and run crontab -e?

What i mean by .php files when i install without docker i can locate all the files for uvdesk but with docker i can only see the files in the picture above.

networkadmin · 9 Apr 2022, 14:27

Plus i cant find my mailbox from ssh where it will be?

peopleinside · 9 Apr 2022, 14:35

@networkadmin

What i mean by .php files when i install without docker i can locate all the files for uvdesk but with docker i can only see the files in the picture above.

I'm not a developer and neither a UVdesk team member, I don't know how docker install works so cannot help about this. I installed using the official UVdesk guide and composer commands or direct FTP upload.

Ok i will try to send email and test so ssh to server and run crontab -e?

You can find how the Cron Job should be set here on paragraph "Run Cron Job": https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

I use Plesk control panel Cron Job schedule.

Plus i cant find my mailbox from ssh where it will be?

If your support email is support@domain.ext and tickets should be created for email receved at this email address this would be the email address you need insert in the Cron Job command.

networkadmin · 9 Apr 2022, 15:46

please advice what need to be done?

networkadmin · 9 Apr 2022, 15:50

i cant find uvdesk.yaml anywhere

networkadmin · 9 Apr 2022, 20:45

https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-ubuntu-uvdesk/

i did installed without docker and i did exactly same Step 1 after that installation process didnt come on web portal

peopleinside · 9 Apr 2022, 20:57

@networkadmin when you run:

composer create-project uvdesk/community-skeleton helpdesk-project

what is the result?
This should create a folder called helpdesk-project in your hosting.

Can you see this folder by using FTP?

networkadmin · 9 Apr 2022, 21:10

i see all the files

when i run this composer create-project uvdesk/community-skeleton helpdesk-project is successfully download everything

im at step 2 saying open index.php but i cant by ip or localhost. this is ubuntu server not desktop version

networkadmin · 9 Apr 2022, 21:37

cant start the setup after step 1 stuck at step 2

peopleinside · 9 Apr 2022, 21:38

@networkadmin
The UVdesk will load inside the public folder that I can see in your screenshot!

You will need create an htaccess rule outside of the public folder to redirect the web to the public folder.

This is explained here

peopleinside · 9 Apr 2022, 21:41

@networkadmin I can see if all this files you posted are inside the uvdesk folder.
Are you sure to have all this file inside the uvdesk folder?

If you press the .. showed up to the app folder do you see all this file are inside an uvdesk folder?
You created a folder called uvdesk?

Maybe you get 404 because you put wrong address in the browser.

networkadmin · 9 Apr 2022, 21:44

no all this files and folder inside helpdesk-project

peopleinside · 9 Apr 2022, 21:45

@networkadmin said in email and customer reply not coming to uvdesk:

helpdesk-project

so in the browser you need load helpdesk-project folder or just rename this folder to uvdesk.. than the address you inserted in the browser should load.

peopleinside · 9 Apr 2022, 22:32

@peopleinside

You was getting 404 error because you created the helpdesk-project in a place in the server not loaded from Apache.

You need look into apache configuration for discover where Apache is pointing than move your helpdesk-project folder and content.

Now you are loading the folder.

Looks like you may have issue on managing a server and Apache so how you can install UVdesk?

Also when you load helpdesk-project you should see 403 forbidden while your server is showing all listed file. This can be a security issue and need to be fixed in Apache.

You need disable directory listening.
You can do a Google search on how to do, for example: https://stackoverflow.com/questions/2530372/how-do-i-disable-directory-browsing

You should be able to load UVdesk wizard by pointing to helpdesk-project/public.

Minimum PHP for the latest UVdesk is 8.0

Good luck

networkadmin · 9 Apr 2022, 22:39

thanks will try and give update

Solved email and customer reply not coming to uvdesk