Installation troubles

tschabet

After following the installation guide (on an freshly installed Ubuntu 20.04) I get an Internal Server Error and the UVdesk is not showing up for configuration. After switch the loglevel of Apache to debug the following shows up:

[Mon Jan 03 18:16:03.294179 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of Require all granted: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294202 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of <RequireAny>: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294256 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of Require all granted: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294262 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of <RequireAny>: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294337 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of Require all granted: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294363 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of <RequireAny>: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294421 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of Require all granted: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294430 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of <RequireAny>: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294486 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of Require all granted: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294493 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of <RequireAny>: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294596 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of Require all granted: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294604 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of <RequireAny>: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294692 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of Require all granted: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294703 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of <RequireAny>: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294735 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of Require all granted: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294742 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of <RequireAny>: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294815 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of Require all granted: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294837 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of <RequireAny>: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294897 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of Require all granted: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294908 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of <RequireAny>: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294936 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of Require all granted: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294944 2022] [authz_core:debug] [pid 36886] mod_authz_core.c(817): [client 147.***.171.22:**1**] AH01626: authorization result of <RequireAny>: granted, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294960 2022] [core:error] [pid 36886] [client 147.***.171.22:**1**] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294965 2022] [core:debug] [pid 36886] core.c(3840): [client 147.***.171.22:**1**] AH00121: r->uri = /public/index.php/index.php/index.php/index.php/index.php/index.php/index.php/index.php/index.php/index.php/, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294972 2022] [core:debug] [pid 36886] core.c(3846): [client 147.***.171.22:**1**] AH00122: redirected from r->uri = /public/index.php/index.php/index.php/index.php/index.php/index.php/index.php/index.php/index.php/, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294978 2022] [core:debug] [pid 36886] core.c(3846): [client 147.***.171.22:**1**] AH00122: redirected from r->uri = /public/index.php/index.php/index.php/index.php/index.php/index.php/index.php/index.php/, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294984 2022] [core:debug] [pid 36886] core.c(3846): [client 147.***.171.22:**1**] AH00122: redirected from r->uri = /public/index.php/index.php/index.php/index.php/index.php/index.php/index.php/, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294991 2022] [core:debug] [pid 36886] core.c(3846): [client 147.***.171.22:**1**] AH00122: redirected from r->uri = /public/index.php/index.php/index.php/index.php/index.php/index.php/, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.294997 2022] [core:debug] [pid 36886] core.c(3846): [client 147.***.171.22:**1**] AH00122: redirected from r->uri = /public/index.php/index.php/index.php/index.php/index.php/, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.295001 2022] [core:debug] [pid 36886] core.c(3846): [client 147.***.171.22:**1**] AH00122: redirected from r->uri = /public/index.php/index.php/index.php/index.php/, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.295005 2022] [core:debug] [pid 36886] core.c(3846): [client 147.***.171.22:**1**] AH00122: redirected from r->uri = /public/index.php/index.php/index.php/, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.295008 2022] [core:debug] [pid 36886] core.c(3846): [client 147.***.171.22:**1**] AH00122: redirected from r->uri = /public/index.php/index.php/, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.295012 2022] [core:debug] [pid 36886] core.c(3846): [client 147.***.171.22:**1**] AH00122: redirected from r->uri = /public/index.php/, referer: http://theia.webtek.at/
[Mon Jan 03 18:16:03.295020 2022] [core:debug] [pid 36886] core.c(3846): [client 147.***.171.22:**1**] AH00122: redirected from r->uri = /public/, referer: http://theia.webtek.at/

Thought that the redirects in the .htaccess in public folder are the reason, tried many things but did not find out how to modify them in order that it starts working.

I would be happy about any hint! Thank you in advance!

peopleinside

Hi @tschabet ,
I edited your message to hide IP address and port.

I should maybe also hide your ticket system URL as you seems can have a potential security issue: directory listing.
Directory listing is good when you have a folder with no sensible data but having for folders where you have a web application installed can be dangerous.

First of all I suggest to disable directory listening and be sure about your Apache or / and server configuration.

I run UVdesk on Ubuntu 20.XX without issues so maybe something should be wrong on your install or server configuration.

I'm not expert in errors but maybe is something with your server / Apache configuration.
You can try to search on Google the error message you are getting: "AH01626: authorization result of Require all granted: granted"

Let us know once you have resolved. I hope this informations can help you.

Solved Installation troubles