Hi, When an agent enters greek text in the html editor in the ticket message field, the text is saved as html entities in the db (& Omicron;& Nu;& Omicron;& Mu;& Alpha; etc...). This causes a problem when we want to export the data directly from the mysql. Is there a workaround for this? Can we maybe completely disable the html editor and enter only plain text in every field? Thank you & a Happy New Year!

@peopleinside Hi and thank you both for the time you spend on my problem. I managed to find a solution by editing the initialization of tinyMCE in ticket.html.twig & savedReplyForm.html.twig I added the lines sfTinyMce.init({ ... entity_encoding: "raw", forced_root_block : "", ... and now the greek text is saved as readable text in the db. Cheers!

@theochvas thank you for your question! A developer will reply as soon as possible, if not feel free to write back here. Happy Holidays and Happy New Year!

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Solved Html entities in the database.

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peopleinside EX helping member @theochvas last edited by

@theochvas glad you resolved!
Congrats and thanks for your message and for sharing the solution that worked for you!
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