Redirect to Member panel when open default website url.



  • Good Day! We use UVDesk only with members inside of the company so, we no need to Knowladge page and customer panel. Please how do settings correctly?


  • mod admin

    @Nuran Hi and welcome to the UVdesk forum.

    We use UVDesk only with members inside of the company

    This is not a problem.

    we no need to Knowladge page and customer panel

    You can edit email template removing link to the web version if you don't want customers access to the web version but giving access to the web portal also to customer is not bad, should be better than hide.

    You can use UVdesk normally, just if your intent is not giving access to the web interface you can simply edit email template and customize workflow as you want in the admin panel.

    You cannot disable the Knowledge base or the web interface.
    Let me know if this reply can fit your needs.



  • Thank you for your reply! But I need only member panel as main page. For example, our members type basic url helpdesk.ext so should by open member panel basically. ![alt text](asd.JPG image url)


  • mod admin

    @Nuran Please don't post URL to other external website, other help desk platform or seems your profile is mading spam.
    I edited the URL in your message.

    But I need only member panel as main page

    I don't know how to help. UVdesk load the basic Knowledge page when you load the main address.
    You want redirect this to the customer login page? Maybe in this case you can see if you can manage your hosting to do a redirect but should be ok simply use UVdesk as is. Seems you are asking a customization so I cannot help with that. Maybe you can try to wait a UVdesk team reply but again, seems you are asking for a customization...

    If you run an help desk system is normal that the main page will be the main page of the Help desk system.

    If when you load yourhelpdeskdomain.ext want load yourhelpdeskdomain.ext/member/login you need put a redirect on your hosting.

    On Apache you should be able to do this with a redirect. you can search how on Google.
    "redirect with htaccess" or some panel do allow do this by using the web interface.


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