How to debug errors and email fetching errors
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If you are facing issues on UVdesk you can:
- check server error log
- be sure to use an updated and a supported version of PHP. You can see PHP version that are ended his life here.
- be sure to run latest version of UVdesk, you can check the version on the UVdesk GitHub release page
- you can convert UVdesk from prod to dev and see if reload the page print some errors
How to set UVdesk in dev mode (point 4 above)?
Go to your UVdesk root folder, be sure hidden files are visible and search for .env file, open the file with editor.
Search for "APP_ENV=prod" and change prod to dev so you will have "APP_ENV=dev".
Now save the file than go on SSH, open UVdesk folder root, be sure to be not logged as root user, and lunch the command to clean cache: php bin/console c:cNow try to reload the page that is giving issue.
You can also check log file located in UVdesk root folder, var/log
After the diagnosis don't forget to resume the prod mode.
If you are facing any issues please ask on the forum -
For diagnose email fetching errors you can try to consult the following topic https://forums.uvdesk.com/topic/2006/not-create-the-ticket-from-email where will be showed the main reasons for email fetching / converting issues.
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peopleinside
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If your email cert is not valid you can try to add SSL exception: novalidate-cert (this is less good for security)
{imap.mail.yahoo.com:993/imap/ssl/novalidate-cert}INBOX
If this never solve please remove novalidate-cert as this made security lower.
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peopleinside
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