UVDesk Mailbox and Cpanel E-mail Host



  • Hi!

    I am trying to setup a mailbox using an e-mail that is hosted in a cpanel server but doesnt matter what information I use as host I always receive an error message when I try to run php bin/console uvdesk:refresh-mailbox.

    The error in question is: Warning: imap_open(): Couldn't open stream

    By default cpanel e-mail host is mail.domain.com but seems not to be working with uvdesk, the same occur with mail.domain.com:993 or mail.domain.com:145.

    Someone already was able to make uvdesk work with a cpanel email account?


  • mod admin

    @leandrorocha Hi, I'm sorry for the issue faced.
    Are you able for example to configure a Gmail account or an email that is not managed by CPanel?

    This is for know if the error is made by you.

    Can be useful know what configuration are you using without include in the forum password or other sensible data.

    Incoming Mail (IMAP) Server

    Transport: Select transport as Gmail, Yahoo or IMAP
    Host: Every email service has unique IMAP HOST like Gmail – {imap.gmail.com:993/imap/ssl}INBOX, Yahoo – {imap.mail.yahoo.com:993/imap/ssl}INBOX
    Email: Put email address of IMAP(incoming mail server)
    Password: Enter password of given email.

    The above text is from the UVdesk guide.

    You may have issue if your email managed by CPanel never support / use a valid certificate.


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