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Service training courses are a good thing if you've got a business where there is gap between the abilities of the staff and the skills that the company is well known for. A training course is a proposed plan designed to educate employees on specific knowledge and skills they need to improve their overall performance. It usually consists of a variety of classes that cover everything from customer service to supervisory duties. Each course will be led by an instructor, who will also be responsible for imparting training to the total workforce.
Most companies have regular training sessions and assembly days. Some, however, prefer to hold courses only when needed. In case you have opted to hold your own course, it is good to know what you should expect. Normally, such courses include a one-on-one session lasting only an hour or 2 and attended by the whole workforce. The objective of this session is to evaluate the skills of the employees concerning their efficiency and leadership skills.