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Service training classes are a fantastic thing if you've got a business where there's a gap between the abilities of their staff and the skills that the company is well known for. A training class is a planned plan designed to educate employees the specific knowledge and skills they need to improve their overall performance. It usually consists of a variety of courses that cover everything from customer service to supervisory duties. Each class will be led by an instructor, who will also be responsible for imparting training to the total workforce.