fegnalirdi

Conflict resolution management is very important because it helps a business to improve its internal procedures and mechanisms that lead to effective and smooth conflict resolutions. Conflict is an inevitable part of business operations. It can only be overcome if the parties involved can settle their differences through dialogue, negotiation and arbitration. The following are some of the key issues that should be covered by your conflict resolution management plan.

First, it is very important to identify the conflict that is taking place. The importance of this lies in understanding the different personality types involved when it comes to conflict resolution management. There are five types of people that take part in conflicts; the first are the defenders who try to protect their values and goals.