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    SOLVED email and customer reply not coming to uvdesk

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    • N
      networkadmin last edited by

      11.png

      please advice what need to be done?

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      • peopleinside
        peopleinside mod admin community specialist @networkadmin last edited by

        @networkadmin thank you for your question on the UVdesk forum.
        Please look at the following topic: https://forums.uvdesk.com/topic/1988/how-to-debug-errors-and-email-fetching-errors

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

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        • N
          networkadmin last edited by

          2022-04-09 11_50_01-How to Setup Mailbox _ UVdesk Open Source Help desk and 7 more pages - Work - Mi.png

          i cant find uvdesk.yaml anywhere

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          • N
            networkadmin last edited by

            https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-ubuntu-uvdesk/

            i did installed without docker and i did exactly same Step 1 after that installation process didnt come on web portal

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            • peopleinside
              peopleinside mod admin community specialist @networkadmin last edited by

              @networkadmin when you run:

              composer create-project uvdesk/community-skeleton helpdesk-project
              

              what is the result?
              This should create a folder called helpdesk-project in your hosting.

              Can you see this folder by using FTP?

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

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              • N
                networkadmin last edited by

                333.png

                i see all the files

                when i run this composer create-project uvdesk/community-skeleton helpdesk-project is successfully download everything

                im at step 2 saying open index.php but i cant by ip or localhost. this is ubuntu server not desktop version

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                • N
                  networkadmin last edited by

                  666.png

                  cant start the setup after step 1 stuck at step 2

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                  • peopleinside
                    peopleinside mod admin community specialist @networkadmin last edited by

                    @networkadmin
                    The UVdesk will load inside the public folder that I can see in your screenshot!

                    You will need create an htaccess rule outside of the public folder to redirect the web to the public folder.

                    This is explained here

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

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                    • peopleinside
                      peopleinside mod admin community specialist @networkadmin last edited by

                      @networkadmin I can see if all this files you posted are inside the uvdesk folder.
                      Are you sure to have all this file inside the uvdesk folder?

                      If you press the .. showed up to the app folder do you see all this file are inside an uvdesk folder?
                      You created a folder called uvdesk?

                      Maybe you get 404 because you put wrong address in the browser.

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
                      https://support.uvdesk.com/en/

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                      • N
                        networkadmin last edited by

                        no all this files and folder inside helpdesk-project

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                        • peopleinside
                          peopleinside mod admin community specialist @networkadmin last edited by

                          @networkadmin said in email and customer reply not coming to uvdesk:

                          helpdesk-project

                          so in the browser you need load helpdesk-project folder or just rename this folder to uvdesk.. than the address you inserted in the browser should load.

                          UVdesk passionate | Community moderator | External consultant

                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                          You can always get in touch also with the UVdesk team
                          https://support.uvdesk.com/en/

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                          • peopleinside
                            peopleinside mod admin community specialist @peopleinside last edited by

                            @peopleinside

                            You was getting 404 error because you created the helpdesk-project in a place in the server not loaded from Apache.

                            You need look into apache configuration for discover where Apache is pointing than move your helpdesk-project folder and content.

                            Now you are loading the folder.

                            Looks like you may have issue on managing a server and Apache so how you can install UVdesk?

                            Also when you load helpdesk-project you should see 403 forbidden while your server is showing all listed file. This can be a security issue and need to be fixed in Apache.

                            You need disable directory listening.
                            You can do a Google search on how to do, for example: https://stackoverflow.com/questions/2530372/how-do-i-disable-directory-browsing

                            You should be able to load UVdesk wizard by pointing to helpdesk-project/public.

                            Minimum PHP for the latest UVdesk is 8.0

                            Good luck 🙂

                            UVdesk passionate | Community moderator | External consultant

                            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                            You can always get in touch also with the UVdesk team
                            https://support.uvdesk.com/en/

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                            • N
                              networkadmin last edited by

                              thanks will try and give update

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