SOLVED email and customer reply not coming to uvdesk
What i mean by .php files when i install without docker i can locate all the files for uvdesk but with docker i can only see the files in the picture above.
I'm not a developer and neither a UVdesk team member, I don't know how docker install works so cannot help about this. I installed using the official UVdesk guide and composer commands or direct FTP upload.
Ok i will try to send email and test so ssh to server and run crontab -e?
You can find how the Cron Job should be set here on paragraph "Run Cron Job": https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/
I use Plesk control panel Cron Job schedule.
Plus i cant find my mailbox from ssh where it will be?
If your support email is firstname.lastname@example.org and tickets should be created for email receved at this email address this would be the email address you need insert in the Cron Job command.
@networkadmin thank you for your question on the UVdesk forum.
Please look at the following topic: https://forums.uvdesk.com/topic/1988/how-to-debug-errors-and-email-fetching-errors
please advice what need to be done?
i cant find uvdesk.yaml anywhere
i did installed without docker and i did exactly same Step 1 after that installation process didnt come on web portal
@networkadmin when you run:
composer create-project uvdesk/community-skeleton helpdesk-project
what is the result?
This should create a folder called helpdesk-project in your hosting.
Can you see this folder by using FTP?
i see all the files
when i run this composer create-project uvdesk/community-skeleton helpdesk-project is successfully download everything
im at step 2 saying open index.php but i cant by ip or localhost. this is ubuntu server not desktop version
cant start the setup after step 1 stuck at step 2
@networkadmin I can see if all this files you posted are inside the uvdesk folder.
Are you sure to have all this file inside the uvdesk folder?
If you press the .. showed up to the app folder do you see all this file are inside an uvdesk folder?
You created a folder called uvdesk?
Maybe you get 404 because you put wrong address in the browser.
no all this files and folder inside helpdesk-project
You was getting 404 error because you created the helpdesk-project in a place in the server not loaded from Apache.
You need look into apache configuration for discover where Apache is pointing than move your helpdesk-project folder and content.
Now you are loading the folder.
Looks like you may have issue on managing a server and Apache so how you can install UVdesk?
Also when you load helpdesk-project you should see 403 forbidden while your server is showing all listed file. This can be a security issue and need to be fixed in Apache.
You need disable directory listening.
You can do a Google search on how to do, for example: https://stackoverflow.com/questions/2530372/how-do-i-disable-directory-browsing
You should be able to load UVdesk wizard by pointing to helpdesk-project/public.
Minimum PHP for the latest UVdesk is 8.0
thanks will try and give update