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    SOLVED email and customer reply not coming to uvdesk

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    • N
      networkadmin last edited by

      Plus i cant find my mailbox from ssh where it will be?

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside mod admin community specialist @networkadmin last edited by

        @networkadmin thank you for your question on the UVdesk forum.
        Please look at the following topic: https://forums.uvdesk.com/topic/1988/how-to-debug-errors-and-email-fetching-errors

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

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        • peopleinside
          peopleinside mod admin community specialist @networkadmin last edited by

          @networkadmin

          What i mean by .php files when i install without docker i can locate all the files for uvdesk but with docker i can only see the files in the picture above.

          I'm not a developer and neither a UVdesk team member, I don't know how docker install works so cannot help about this. I installed using the official UVdesk guide and composer commands or direct FTP upload.

          Ok i will try to send email and test so ssh to server and run crontab -e?

          You can find how the Cron Job should be set here on paragraph "Run Cron Job": https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

          I use Plesk control panel Cron Job schedule.

          Plus i cant find my mailbox from ssh where it will be?

          If your support email is support@domain.ext and tickets should be created for email receved at this email address this would be the email address you need insert in the Cron Job command.

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

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          • N
            networkadmin last edited by

            11.png

            please advice what need to be done?

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            • N
              networkadmin last edited by

              2022-04-09 11_50_01-How to Setup Mailbox _ UVdesk Open Source Help desk and 7 more pages - Work - Mi.png

              i cant find uvdesk.yaml anywhere

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              • N
                networkadmin last edited by

                https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-ubuntu-uvdesk/

                i did installed without docker and i did exactly same Step 1 after that installation process didnt come on web portal

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside mod admin community specialist @networkadmin last edited by

                  @networkadmin when you run:

                  composer create-project uvdesk/community-skeleton helpdesk-project
                  

                  what is the result?
                  This should create a folder called helpdesk-project in your hosting.

                  Can you see this folder by using FTP?

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

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                  • N
                    networkadmin last edited by

                    333.png

                    i see all the files

                    when i run this composer create-project uvdesk/community-skeleton helpdesk-project is successfully download everything

                    im at step 2 saying open index.php but i cant by ip or localhost. this is ubuntu server not desktop version

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • N
                      networkadmin last edited by

                      666.png

                      cant start the setup after step 1 stuck at step 2

                      peopleinside 1 Reply Last reply Reply Quote 0
                      • peopleinside
                        peopleinside mod admin community specialist @networkadmin last edited by

                        @networkadmin
                        The UVdesk will load inside the public folder that I can see in your screenshot!

                        You will need create an htaccess rule outside of the public folder to redirect the web to the public folder.

                        This is explained here

                        UVdesk passionate | Community moderator | External consultant

                        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                        You can always get in touch also with the UVdesk team
                        https://support.uvdesk.com/en/

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                        • peopleinside
                          peopleinside mod admin community specialist @networkadmin last edited by

                          @networkadmin I can see if all this files you posted are inside the uvdesk folder.
                          Are you sure to have all this file inside the uvdesk folder?

                          If you press the .. showed up to the app folder do you see all this file are inside an uvdesk folder?
                          You created a folder called uvdesk?

                          Maybe you get 404 because you put wrong address in the browser.

                          UVdesk passionate | Community moderator | External consultant

                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                          You can always get in touch also with the UVdesk team
                          https://support.uvdesk.com/en/

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                          • N
                            networkadmin last edited by

                            no all this files and folder inside helpdesk-project

                            peopleinside 1 Reply Last reply Reply Quote 0
                            • peopleinside
                              peopleinside mod admin community specialist @networkadmin last edited by

                              @networkadmin said in email and customer reply not coming to uvdesk:

                              helpdesk-project

                              so in the browser you need load helpdesk-project folder or just rename this folder to uvdesk.. than the address you inserted in the browser should load.

                              UVdesk passionate | Community moderator | External consultant

                              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                              You can always get in touch also with the UVdesk team
                              https://support.uvdesk.com/en/

                              peopleinside 1 Reply Last reply Reply Quote 0
                              • peopleinside
                                peopleinside mod admin community specialist @peopleinside last edited by

                                @peopleinside

                                You was getting 404 error because you created the helpdesk-project in a place in the server not loaded from Apache.

                                You need look into apache configuration for discover where Apache is pointing than move your helpdesk-project folder and content.

                                Now you are loading the folder.

                                Looks like you may have issue on managing a server and Apache so how you can install UVdesk?

                                Also when you load helpdesk-project you should see 403 forbidden while your server is showing all listed file. This can be a security issue and need to be fixed in Apache.

                                You need disable directory listening.
                                You can do a Google search on how to do, for example: https://stackoverflow.com/questions/2530372/how-do-i-disable-directory-browsing

                                You should be able to load UVdesk wizard by pointing to helpdesk-project/public.

                                Minimum PHP for the latest UVdesk is 8.0

                                Good luck 🙂

                                UVdesk passionate | Community moderator | External consultant

                                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                You can always get in touch also with the UVdesk team
                                https://support.uvdesk.com/en/

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                                • N
                                  networkadmin last edited by

                                  thanks will try and give update

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