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    Solved email and customer reply not coming to uvdesk

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    • N
      networkadmin last edited by

      do we have to put like
      {imap.mail.company.com:993/imap/ssl/novalidate-cert}INBOX
      or
      {imap.email.company.com:993/imap/ssl/novalidate-cert}INBOX

      our email server is email.company.com

      smtp work fine with email.company.com

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside EX helping member @networkadmin last edited by

        @networkadmin said in email and customer reply not coming to uvdesk:

        {imap.mail.company.com:993/imap/ssl/novalidate-cert}INBOX

        You can try this.
        If the issue persist maybe the issue is in site_url (as described in links given before) or somewhere else.

        šŸ’¬ You can also ask help on GitHub Discussions
        šŸ”“ I am no more active on Uvdesk
        šŸ”“ Forum support is inactive!

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        • N
          networkadmin last edited by

          ok i have made a changes will update you once i get any email today.

          another question where can i find all website.php files and all i dont find anywhere. i follow exactly same as i provided link https://shownotes.opensourceisawesome.com/uvdesk/

          any idea where is the files will be?

          peopleinside 1 Reply Last reply Reply Quote 0
          • peopleinside
            peopleinside EX helping member @networkadmin last edited by

            ok i have made a changes will update you once i get any email today.

            @networkadmin you can send to your support email a test email then run the cron job and see if works. If you run the cron job you can also see if there is some errors.

            Be sure to not run the cron job as root as this may cause issues with file and folders permission.

            another question where can i find all website.php files and all i dont find anywhere.

            Sorry, I don't understand what you means.

            šŸ’¬ You can also ask help on GitHub Discussions
            šŸ”“ I am no more active on Uvdesk
            šŸ”“ Forum support is inactive!

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            • N
              networkadmin last edited by

              Ok i will try to send email and test so ssh to server and run crontab -e?

              What i mean by .php files when i install without docker i can locate all the files for uvdesk but with docker i can only see the files in the picture above.

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              • N
                networkadmin last edited by

                Plus i cant find my mailbox from ssh where it will be?

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                • peopleinside
                  peopleinside EX helping member @networkadmin last edited by

                  @networkadmin

                  What i mean by .php files when i install without docker i can locate all the files for uvdesk but with docker i can only see the files in the picture above.

                  I'm not a developer and neither a UVdesk team member, I don't know how docker install works so cannot help about this. I installed using the official UVdesk guide and composer commands or direct FTP upload.

                  Ok i will try to send email and test so ssh to server and run crontab -e?

                  You can find how the Cron Job should be set here on paragraph "Run Cron Job": https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

                  I use Plesk control panel Cron Job schedule.

                  Plus i cant find my mailbox from ssh where it will be?

                  If your support email is support@domain.ext and tickets should be created for email receved at this email address this would be the email address you need insert in the Cron Job command.

                  šŸ’¬ You can also ask help on GitHub Discussions
                  šŸ”“ I am no more active on Uvdesk
                  šŸ”“ Forum support is inactive!

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                  • N
                    networkadmin last edited by

                    11.png

                    please advice what need to be done?

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                    • N
                      networkadmin last edited by

                      2022-04-09 11_50_01-How to Setup Mailbox _ UVdesk Open Source Help desk and 7 more pages - Work - Mi.png

                      i cant find uvdesk.yaml anywhere

                      1 Reply Last reply Reply Quote 0
                      • N
                        networkadmin last edited by

                        https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-ubuntu-uvdesk/

                        i did installed without docker and i did exactly same Step 1 after that installation process didnt come on web portal

                        peopleinside 1 Reply Last reply Reply Quote 0
                        • peopleinside
                          peopleinside EX helping member @networkadmin last edited by

                          @networkadmin when you run:

                          composer create-project uvdesk/community-skeleton helpdesk-project
                          

                          what is the result?
                          This should create a folder called helpdesk-project in your hosting.

                          Can you see this folder by using FTP?

                          šŸ’¬ You can also ask help on GitHub Discussions
                          šŸ”“ I am no more active on Uvdesk
                          šŸ”“ Forum support is inactive!

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                          • N
                            networkadmin last edited by

                            333.png

                            i see all the files

                            when i run this composer create-project uvdesk/community-skeleton helpdesk-project is successfully download everything

                            im at step 2 saying open index.php but i cant by ip or localhost. this is ubuntu server not desktop version

                            peopleinside 1 Reply Last reply Reply Quote 0
                            • N
                              networkadmin last edited by

                              666.png

                              cant start the setup after step 1 stuck at step 2

                              peopleinside 1 Reply Last reply Reply Quote 0
                              • peopleinside
                                peopleinside EX helping member @networkadmin last edited by

                                @networkadmin
                                The UVdesk will load inside the public folder that I can see in your screenshot!

                                You will need create an htaccess rule outside of the public folder to redirect the web to the public folder.

                                This is explained here

                                šŸ’¬ You can also ask help on GitHub Discussions
                                šŸ”“ I am no more active on Uvdesk
                                šŸ”“ Forum support is inactive!

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                                • peopleinside
                                  peopleinside EX helping member @networkadmin last edited by

                                  @networkadmin I can see if all this files you posted are inside the uvdesk folder.
                                  Are you sure to have all this file inside the uvdesk folder?

                                  If you press the .. showed up to the app folder do you see all this file are inside an uvdesk folder?
                                  You created a folder called uvdesk?

                                  Maybe you get 404 because you put wrong address in the browser.

                                  šŸ’¬ You can also ask help on GitHub Discussions
                                  šŸ”“ I am no more active on Uvdesk
                                  šŸ”“ Forum support is inactive!

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                                  • N
                                    networkadmin last edited by

                                    no all this files and folder inside helpdesk-project

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                                    • peopleinside
                                      peopleinside EX helping member @networkadmin last edited by

                                      @networkadmin said in email and customer reply not coming to uvdesk:

                                      helpdesk-project

                                      so in the browser you need load helpdesk-project folder or just rename this folder to uvdesk.. than the address you inserted in the browser should load.

                                      šŸ’¬ You can also ask help on GitHub Discussions
                                      šŸ”“ I am no more active on Uvdesk
                                      šŸ”“ Forum support is inactive!

                                      peopleinside 1 Reply Last reply Reply Quote 0
                                      • peopleinside
                                        peopleinside EX helping member @peopleinside last edited by

                                        @peopleinside

                                        You was getting 404 error because you created the helpdesk-project in a place in the server not loaded from Apache.

                                        You need look into apache configuration for discover where Apache is pointing than move your helpdesk-project folder and content.

                                        Now you are loading the folder.

                                        Looks like you may have issue on managing a server and Apache so how you can install UVdesk?

                                        Also when you load helpdesk-project you should see 403 forbidden while your server is showing all listed file. This can be a security issue and need to be fixed in Apache.

                                        You need disable directory listening.
                                        You can do a Google search on how to do, for example: https://stackoverflow.com/questions/2530372/how-do-i-disable-directory-browsing

                                        You should be able to load UVdesk wizard by pointing to helpdesk-project/public.

                                        Minimum PHP for the latest UVdesk is 8.0

                                        Good luck šŸ™‚

                                        šŸ’¬ You can also ask help on GitHub Discussions
                                        šŸ”“ I am no more active on Uvdesk
                                        šŸ”“ Forum support is inactive!

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                                        • N
                                          networkadmin last edited by

                                          thanks will try and give update

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