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    Solved email and customer reply not coming to uvdesk

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    • N
      networkadmin last edited by

      https://shownotes.opensourceisawesome.com/uvdesk/
      i follow this and cant find any files relates to uvdesk i dont know why any idea?

      peopleinside 1 Reply Last reply Reply Quote 0
      • N
        networkadmin last edited by

        123.png

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        • N
          networkadmin last edited by

          12122112.png 123123.png

          i dont know how to do this /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mysite.it because i dont find any

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          • peopleinside
            peopleinside mod admin community specialist @networkadmin last edited by

            @networkadmin said in email and customer reply not coming to uvdesk:

            https://shownotes.opensourceisawesome.com/uvdesk/
            i follow this and cant find any files relates to uvdesk i dont know why any idea?

            This is not the official UVdesk guide for the installation.
            You can try to look here:

            1. https://www.uvdesk.com/it/blog/installation-open-source-helpdesk-uvdesk/
            2. https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

            If you are using the latest UVdesk version 1.1.0 the minimum PHP required may be 8.0 and not PHP 7.4

            What are you not finding?

            If ticket are not converted from email the issue can be the site_url, the wrong email configuration or some firewall that is blocking.

            Please look at the following topic: https://forums.uvdesk.com/topic/1988/how-to-debug-errors-and-email-fetching-errors

            If your email cert is not valid you can try to add SSL exception: novalidate-cert (this is less good for security)

            {imap.mail.yahoo.com:993/imap/ssl/novalidate-cert}INBOX
            

            If this never solve please remove novalidate-cert as this made security lower.

            UVdesk passionate | Community moderator | External consultant

            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
            You can always get in touch also with the UVdesk team
            https://support.uvdesk.com/en/

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            • N
              networkadmin last edited by

              do we have to put like
              {imap.mail.company.com:993/imap/ssl/novalidate-cert}INBOX
              or
              {imap.email.company.com:993/imap/ssl/novalidate-cert}INBOX

              our email server is email.company.com

              smtp work fine with email.company.com

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside mod admin community specialist @networkadmin last edited by

                @networkadmin said in email and customer reply not coming to uvdesk:

                {imap.mail.company.com:993/imap/ssl/novalidate-cert}INBOX

                You can try this.
                If the issue persist maybe the issue is in site_url (as described in links given before) or somewhere else.

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

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                • N
                  networkadmin last edited by

                  ok i have made a changes will update you once i get any email today.

                  another question where can i find all website.php files and all i dont find anywhere. i follow exactly same as i provided link https://shownotes.opensourceisawesome.com/uvdesk/

                  any idea where is the files will be?

                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside mod admin community specialist @networkadmin last edited by

                    ok i have made a changes will update you once i get any email today.

                    @networkadmin you can send to your support email a test email then run the cron job and see if works. If you run the cron job you can also see if there is some errors.

                    Be sure to not run the cron job as root as this may cause issues with file and folders permission.

                    another question where can i find all website.php files and all i dont find anywhere.

                    Sorry, I don't understand what you means.

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

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                    • N
                      networkadmin last edited by

                      Ok i will try to send email and test so ssh to server and run crontab -e?

                      What i mean by .php files when i install without docker i can locate all the files for uvdesk but with docker i can only see the files in the picture above.

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                      • N
                        networkadmin last edited by

                        Plus i cant find my mailbox from ssh where it will be?

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                        • peopleinside
                          peopleinside mod admin community specialist @networkadmin last edited by

                          @networkadmin

                          What i mean by .php files when i install without docker i can locate all the files for uvdesk but with docker i can only see the files in the picture above.

                          I'm not a developer and neither a UVdesk team member, I don't know how docker install works so cannot help about this. I installed using the official UVdesk guide and composer commands or direct FTP upload.

                          Ok i will try to send email and test so ssh to server and run crontab -e?

                          You can find how the Cron Job should be set here on paragraph "Run Cron Job": https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

                          I use Plesk control panel Cron Job schedule.

                          Plus i cant find my mailbox from ssh where it will be?

                          If your support email is support@domain.ext and tickets should be created for email receved at this email address this would be the email address you need insert in the Cron Job command.

                          UVdesk passionate | Community moderator | External consultant

                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                          You can always get in touch also with the UVdesk team
                          https://support.uvdesk.com/en/

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                          • N
                            networkadmin last edited by

                            11.png

                            please advice what need to be done?

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                            • N
                              networkadmin last edited by

                              2022-04-09 11_50_01-How to Setup Mailbox _ UVdesk Open Source Help desk and 7 more pages - Work - Mi.png

                              i cant find uvdesk.yaml anywhere

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                              • N
                                networkadmin last edited by

                                https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-ubuntu-uvdesk/

                                i did installed without docker and i did exactly same Step 1 after that installation process didnt come on web portal

                                peopleinside 1 Reply Last reply Reply Quote 0
                                • peopleinside
                                  peopleinside mod admin community specialist @networkadmin last edited by

                                  @networkadmin when you run:

                                  composer create-project uvdesk/community-skeleton helpdesk-project
                                  

                                  what is the result?
                                  This should create a folder called helpdesk-project in your hosting.

                                  Can you see this folder by using FTP?

                                  UVdesk passionate | Community moderator | External consultant

                                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                  You can always get in touch also with the UVdesk team
                                  https://support.uvdesk.com/en/

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                                  • N
                                    networkadmin last edited by

                                    333.png

                                    i see all the files

                                    when i run this composer create-project uvdesk/community-skeleton helpdesk-project is successfully download everything

                                    im at step 2 saying open index.php but i cant by ip or localhost. this is ubuntu server not desktop version

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                                    • N
                                      networkadmin last edited by

                                      666.png

                                      cant start the setup after step 1 stuck at step 2

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                                      • peopleinside
                                        peopleinside mod admin community specialist @networkadmin last edited by

                                        @networkadmin
                                        The UVdesk will load inside the public folder that I can see in your screenshot!

                                        You will need create an htaccess rule outside of the public folder to redirect the web to the public folder.

                                        This is explained here

                                        UVdesk passionate | Community moderator | External consultant

                                        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                        You can always get in touch also with the UVdesk team
                                        https://support.uvdesk.com/en/

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                                        • peopleinside
                                          peopleinside mod admin community specialist @networkadmin last edited by

                                          @networkadmin I can see if all this files you posted are inside the uvdesk folder.
                                          Are you sure to have all this file inside the uvdesk folder?

                                          If you press the .. showed up to the app folder do you see all this file are inside an uvdesk folder?
                                          You created a folder called uvdesk?

                                          Maybe you get 404 because you put wrong address in the browser.

                                          UVdesk passionate | Community moderator | External consultant

                                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                          You can always get in touch also with the UVdesk team
                                          https://support.uvdesk.com/en/

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                                          • N
                                            networkadmin last edited by

                                            no all this files and folder inside helpdesk-project

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