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    Solved email and customer reply not coming to uvdesk

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    • peopleinside
      peopleinside mod admin community specialist @networkadmin last edited by

      @networkadmin thank you for your question on the UVdesk forum.
      Please look at the following topic: https://forums.uvdesk.com/topic/1988/how-to-debug-errors-and-email-fetching-errors

      UVdesk passionate | Community moderator | External consultant

      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
      You can always get in touch also with the UVdesk team
      https://support.uvdesk.com/en/

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      • Moved from Comments & Feedback by  peopleinside peopleinside 
      • Topic has been marked as solved  peopleinside peopleinside 
      • N
        networkadmin last edited by

        https://shownotes.opensourceisawesome.com/uvdesk/
        i follow this and cant find any files relates to uvdesk i dont know why any idea?

        peopleinside 1 Reply Last reply Reply Quote 0
        • N
          networkadmin last edited by

          123.png

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          • N
            networkadmin last edited by

            12122112.png 123123.png

            i dont know how to do this /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mysite.it because i dont find any

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            • peopleinside
              peopleinside mod admin community specialist @networkadmin last edited by

              @networkadmin said in email and customer reply not coming to uvdesk:

              https://shownotes.opensourceisawesome.com/uvdesk/
              i follow this and cant find any files relates to uvdesk i dont know why any idea?

              This is not the official UVdesk guide for the installation.
              You can try to look here:

              1. https://www.uvdesk.com/it/blog/installation-open-source-helpdesk-uvdesk/
              2. https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

              If you are using the latest UVdesk version 1.1.0 the minimum PHP required may be 8.0 and not PHP 7.4

              What are you not finding?

              If ticket are not converted from email the issue can be the site_url, the wrong email configuration or some firewall that is blocking.

              Please look at the following topic: https://forums.uvdesk.com/topic/1988/how-to-debug-errors-and-email-fetching-errors

              If your email cert is not valid you can try to add SSL exception: novalidate-cert (this is less good for security)

              {imap.mail.yahoo.com:993/imap/ssl/novalidate-cert}INBOX
              

              If this never solve please remove novalidate-cert as this made security lower.

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

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              • N
                networkadmin last edited by

                do we have to put like
                {imap.mail.company.com:993/imap/ssl/novalidate-cert}INBOX
                or
                {imap.email.company.com:993/imap/ssl/novalidate-cert}INBOX

                our email server is email.company.com

                smtp work fine with email.company.com

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside mod admin community specialist @networkadmin last edited by

                  @networkadmin said in email and customer reply not coming to uvdesk:

                  {imap.mail.company.com:993/imap/ssl/novalidate-cert}INBOX

                  You can try this.
                  If the issue persist maybe the issue is in site_url (as described in links given before) or somewhere else.

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

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                  • N
                    networkadmin last edited by

                    ok i have made a changes will update you once i get any email today.

                    another question where can i find all website.php files and all i dont find anywhere. i follow exactly same as i provided link https://shownotes.opensourceisawesome.com/uvdesk/

                    any idea where is the files will be?

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside mod admin community specialist @networkadmin last edited by

                      ok i have made a changes will update you once i get any email today.

                      @networkadmin you can send to your support email a test email then run the cron job and see if works. If you run the cron job you can also see if there is some errors.

                      Be sure to not run the cron job as root as this may cause issues with file and folders permission.

                      another question where can i find all website.php files and all i dont find anywhere.

                      Sorry, I don't understand what you means.

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
                      https://support.uvdesk.com/en/

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                      • N
                        networkadmin last edited by

                        Ok i will try to send email and test so ssh to server and run crontab -e?

                        What i mean by .php files when i install without docker i can locate all the files for uvdesk but with docker i can only see the files in the picture above.

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                        • N
                          networkadmin last edited by

                          Plus i cant find my mailbox from ssh where it will be?

                          peopleinside 1 Reply Last reply Reply Quote 0
                          • peopleinside
                            peopleinside mod admin community specialist @networkadmin last edited by

                            @networkadmin

                            What i mean by .php files when i install without docker i can locate all the files for uvdesk but with docker i can only see the files in the picture above.

                            I'm not a developer and neither a UVdesk team member, I don't know how docker install works so cannot help about this. I installed using the official UVdesk guide and composer commands or direct FTP upload.

                            Ok i will try to send email and test so ssh to server and run crontab -e?

                            You can find how the Cron Job should be set here on paragraph "Run Cron Job": https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

                            I use Plesk control panel Cron Job schedule.

                            Plus i cant find my mailbox from ssh where it will be?

                            If your support email is support@domain.ext and tickets should be created for email receved at this email address this would be the email address you need insert in the Cron Job command.

                            UVdesk passionate | Community moderator | External consultant

                            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                            You can always get in touch also with the UVdesk team
                            https://support.uvdesk.com/en/

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                            • N
                              networkadmin last edited by

                              11.png

                              please advice what need to be done?

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                              • N
                                networkadmin last edited by

                                2022-04-09 11_50_01-How to Setup Mailbox _ UVdesk Open Source Help desk and 7 more pages - Work - Mi.png

                                i cant find uvdesk.yaml anywhere

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                                • N
                                  networkadmin last edited by

                                  https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-ubuntu-uvdesk/

                                  i did installed without docker and i did exactly same Step 1 after that installation process didnt come on web portal

                                  peopleinside 1 Reply Last reply Reply Quote 0
                                  • peopleinside
                                    peopleinside mod admin community specialist @networkadmin last edited by

                                    @networkadmin when you run:

                                    composer create-project uvdesk/community-skeleton helpdesk-project
                                    

                                    what is the result?
                                    This should create a folder called helpdesk-project in your hosting.

                                    Can you see this folder by using FTP?

                                    UVdesk passionate | Community moderator | External consultant

                                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                    You can always get in touch also with the UVdesk team
                                    https://support.uvdesk.com/en/

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                                    • N
                                      networkadmin last edited by

                                      333.png

                                      i see all the files

                                      when i run this composer create-project uvdesk/community-skeleton helpdesk-project is successfully download everything

                                      im at step 2 saying open index.php but i cant by ip or localhost. this is ubuntu server not desktop version

                                      peopleinside 1 Reply Last reply Reply Quote 0
                                      • N
                                        networkadmin last edited by

                                        666.png

                                        cant start the setup after step 1 stuck at step 2

                                        peopleinside 1 Reply Last reply Reply Quote 0
                                        • peopleinside
                                          peopleinside mod admin community specialist @networkadmin last edited by

                                          @networkadmin
                                          The UVdesk will load inside the public folder that I can see in your screenshot!

                                          You will need create an htaccess rule outside of the public folder to redirect the web to the public folder.

                                          This is explained here

                                          UVdesk passionate | Community moderator | External consultant

                                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                          You can always get in touch also with the UVdesk team
                                          https://support.uvdesk.com/en/

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                                          • peopleinside
                                            peopleinside mod admin community specialist @networkadmin last edited by

                                            @networkadmin I can see if all this files you posted are inside the uvdesk folder.
                                            Are you sure to have all this file inside the uvdesk folder?

                                            If you press the .. showed up to the app folder do you see all this file are inside an uvdesk folder?
                                            You created a folder called uvdesk?

                                            Maybe you get 404 because you put wrong address in the browser.

                                            UVdesk passionate | Community moderator | External consultant

                                            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                            You can always get in touch also with the UVdesk team
                                            https://support.uvdesk.com/en/

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