Solved No tickets generated on the dashboard

[parvinder]

Hello team,

No tickets generated even i have done everything perfectly like swift mailer and mailbox configuration and successfully refreshed mail box with the command given "php bin/console uvdesk:refresh-mailbox mailid" it converted 54 mails but didn't created any ticket on the dashboard.

[Sanjeev]

@parvinder

You need to update your site_url  in uvdesk.yaml file (under config/packages of your project).

Please send us your helpdesk URL by which you are running your project on browser.

So we will let you know what should be the correct site_url.

[parvinder]

@Sanjeev

http://security.crowdapps.in/en/

here is my site_url.

[parvinder]

Also facing this issue when refreshing.

[Sanjeev]

@parvinder

@parvinder

Your site_url should be security.crowdapps.in in uvdesk.yaml file.
site_url: security.crowdapps.in

Also if you are using gmail you need to enable less secure app for gmail to use IMAP.

Also check screenshot for mailbox setting for gmail.

[parvinder]

@Sanjeev

please check attachment for my uvdesk.yaml and suggest.

[parvinder]

@Sanjeev

Less secure apps is already on.

[Sanjeev]

@parvinder

Still your site_url is not correct in your screenshot in uvdesk.yaml.

please update it to:

site_url: 'security.crowdapps.in'

Also show your uvdesk_mailbox.yaml file as well.

[peopleinside]

@Sanjeev

Also if you are using gmail you need to enable less secure app for gmail to use IMAP.

I don't suggest to customers to enable in Gmail less secure apps.

As the Google guide say

less secure apps can make your account more vulnerable

Instead of enable this that for security, on my opinion is better use the two factor authentication than generate and use in UVdesk a specific password for app.

Security, should be the priority.
If you allow less secure apps means you have no good Google security settings and your account may be vulnerable for hacker but also if you forget the password or try to login from a new device. You can be locked out of your account.

@parvinder I don't suggest to keep less secure app active in your Google account.
I also suggest to have always the 2 step active and to be sure to have full recovery info always updated on your account, not just the recovery email.