Ok. I understand now.
I will install the uvdesk on my computer to procced the tests (i'm interesting in uvdesk opensource).
Thanks for the help.
@peopleinside i use a demo on the uvdesk site, for tests. This is my first time with uvdesk, and i see this section with app, and i trying to understand how works.
When you say, are not supported, are you talking about this?
Just to make it clear.
i'm testing the uvdesk and i need some help about the SLA app.
How can apply the SLA agreement only for some costumers and others costumers not?