Posts made by ReeceLER

@Komal-Sharma
I also get the following when I try and run the php command:

/var/www/uvdesk/config/packages$ sudo php bin/console c:c
Could not open input file: bin/console

@Komal-Sharma

I am using the latest version of uvdesk, although I am not sure how to check for sure.

The uvdesk.yaml file:

parameters:
    app_locales: en|fr|it|de|da|ar|es|tr|zh|pl
    
    # Default Assets
    assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
    assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
    assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'

    uvdesk_site_path.member_prefix: Member
    uvdesk_site_path.knowledgebase_customer_prefix: Employee
    
    # File uploads constraints
    # @TODO: Set these parameters via compilers
    max_post_size: 8388608
    max_file_uploads: 20
    upload_max_filesize: 2097152

uvdesk:
    site_url: '192.168.0.154/uvdesk'
    upload_manager:
        id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
    
    support_email:
        id: helpdesk@ourfakedomain.com
        name: Helpdesk Team
        mailer_id: mailer_4157
    
    # Default resources
    default:
        ticket:
            type: support
            status: open
            priority: low
        templates:
            email: mail.html.twig

What exactly is the app password meant to be? Is this the password I used to login? Or something else?

Get the error in the title both when an employee tries to register a ticket and when an agent replies to a ticket.

From my research online, here is the file that may pertain to this error, if someone has the solution or whatever I am missing I would really appreciate it, I think if this is sorted we can finally launch uvdesk on our organisation.

swiftmailer.yaml:

swiftmailer:
    default_mailer: mailer_4157
    mailers:
        mailer_4157:
            transport: smtp
            username: helpdesk@ourfakedomain.com
            password: apasswordiscontainedhere
            host: smtp.livemail.co.uk
            port: 465
            encryption: ssl
            auth_mode: login
            sender_address: helpdesk@ourfakedomain.com 
            delivery_addresses: ['']
            disable_delivery: false
            stream_options:
                ssl:
                    verify_pear: false
                    verify_pear_name: false

If information from any other files is required please let me know

@Komal-Sharma

Thanks for your reply, when creating the swift mailer, as seen in attached image, there is a sender address and destination address, does a swift mailer account need to be setup for every user account? or how does that work?

Is UVDesk suitable for internal use? We wish to deploy it as a means of providing support for internal users only, unfortunately we have encountered a few bumps along the way.

The main concern is that we cannot modify passwords for user accounts and there doesn't seem to be a customer log-in portal.

I have tried following guides to update passwords but to no avail, is there no way to create a database of customers (in our case employees), and assign them passwords via the creation on the admin page?

I really like UVDesk and how easy it has been to deploy, however I do feel that on the face of it, it seems more suited for external use rather than internal, if someone would be willing to pop up with some pointers as we would like to get it deployed on our internal network soon rather than just my localhost.

Hi, I have just downloaded UVDesk and deployed it in my local environment as our organization doesn't have helpdesk software but we are looking to deploy it.

I can edit the credentials for the admin user, however, when I create a customer or agent, I cannot update their password to test the login from their side.

Thankfully this is just a test environment so various changes can be made.

This instance of UVDesk has been deployed on a Ubuntu machine if that helps.

If any more information is required please do not hesitate to let me know as I would like to get this resolved before the project goes live.

Thanks