UVdesk Blog || https://www.uvdesk.com/en/blog/
Posts made by admin
RE: Setup UV Desk on Windows
Kindly follow this user guide to install uvdesk on a wamp server - https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-on-wamp/
RE: Lock a ticket from response
In UvDesk there are two resolved status: closed and resolved.
What the difference is?
--> We can differentiate both in the following manner:
Resolved: When you as an agent, provided the reply to a customer with a suited solution then you can mark the ticket as resolved.
Closed: When customer confirm that their problem has been resolved then you can mark the ticket as closed. Indeed, resolved ticket can be turn into the closed.
There is no way to lock a ticket from reply by email and by web interface?
-->> Currently there is no luck to get this feature but can be done by customizing the script.
RE: Is it possible to use the ticket form outside of uvdesk?
if you are looking for this feature for uvdesk open source then we are working on this as a separate module that provides you the ability to add the ticket form code to your website.
We already have the form builder app for UVdesk SaaS-based version, you may check this https://www.uvdesk.com/en/apps/form-builder-app/ & can go for SaaS based version as well.
RE: Replace name by email to uniquely identify to user in Groups and Team
@Sanjeev thanks for the information
Customer Previous Ticket App - UVdesk Open Source
Hello UVdesk Community!!
The most awaited and essential helpdesk application - Customer Previous Ticket App is now available on our store.
For more details refer this link - https://store.webkul.com/customer-previous-tickets-uvdesk-open-source.html
Keep delivering better customer support with UVdesk community helpdesk