Solved Partners and their customers setup
Is it possible to have a layered setup, like this:
A main entity
- its customers
- partner 1
- first partner's customers
- partner 2
- second partner's customers
I see that there are teams and groups that allow to have partners managed as groups, but I don't see how to assign customers to the groups?
You can not group customers here.
But yes you can make groups of agents.
And assigned the customer ticket to a particular agent or a group based on some condition in workflow.
@Sanjeev Thank you!