Posts made by SCoccia

ok...
If you install uvdesk under Plesk solution, even if you install MailParse in php version (I use php 7.4)

https://support.plesk.com/hc/en-us/articles/360005875373-How-to-add-additional-PHP-module-for-PHP-engines-shipped-with-Plesk-on-Linux-

You must enable into domain site -> php version
at the end you can put additional configuration, I don't know why the installation not activate the module and only the additional configuration enable it...

Resolved....
I have set under plesk php configuration of domain

thank you

yes I have a cronjob but I run manualy to check

I have replaced the file, I hace run the command bin/console c:c, after I have clean all box email and after I have send email from my personal account @gmail to helpdesk@mydomain.com but nothig

 /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream...

 3. IMAP stream opened.

 4. Fetching Email collection since 25 October 2021.

 5. Total fetched email -> 1

 6. Starting to convert Emails into Tickets ->
=============================================
=============================================


  Converting email 1 out of 1.

 Mailbox refreshed successfully !!!

ok I have replace all but when I run the comand there isn't error, I have clean the cache

/opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream...

 3. IMAP stream opened.

 4. Fetching Email collection since 25 October 2021.

 5. Total fetched email -> 4

 6. Starting to convert Emails into Tickets ->
=============================================
=============================================


  Converting email 1 out of 4.

  Converting email 2 out of 4.

  Converting email 3 out of 4.

  Converting email 4 out of 4.

 Mailbox refreshed successfully !!!

hi my siste is https://helpdesk.karatti.it/public

but I can set to debug the conversion email to se where is the problem?

if I check "Delete from Inbox" when process delete the email.... is all ok but why not create a ticket?
where a I can set the debug to see where is the problem?

yes the first message after installation are create after nothing

I use https and the domain under uvdesk.yaml is correct whitout http\https

uvdesk:
    site_url: 'helpdesk.mydomain.it/public'
    upload_manager:
        id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost

and if I run clear cache is all ok

 /opt/plesk/php/7.3/bin/php bin/console c:c

 // Clearing the cache for the dev environment with debug true


 [OK] Cache for the "dev" environment (debug=true) was successfully cleared.

Hi, after the firs day where is all ok, now when fetch the email the system not create a ticket...

mysite@mail:~/helpdesk.mysite.it$ /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mysite.it

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream...

 3. IMAP stream opened.

 4. Fetching Email collection since 23 October 2021.

 5. Total fetched email -> 2

 6. Starting to convert Emails into Tickets ->
=============================================
=============================================


  Converting email 1 out of 2.

  Converting email 2 out of 2.

 Mailbox refreshed successfully !!!

but if I enter to ticket there isn't, If I create a ticket from web no problem... why? don't know who to associate it with?

yes I see and is all ok

Hi, I understand and I have set to use ssl, I have a valid certificate, I don't need to se INBOX because is default, If I put it or no is the same.

my advice is to make an example in the configuration file also for the other domains (extra google)

I have resolve thank you.

ok I also configured the smtp (which was correct) so you should write that for the imap it must be put

{mail.mydomain.it:465/ssl}

and is all ok

Yes, yes I use a ssl the example is only to set the information

in the normal configuration when ask me host I put mail.domain.it but for this the configuration is different...
now I think that the smtp is the same? because if I use gmail work but receive the email from @gmail and I prefer @mydomain.it

Ok another step...
if I use this configuration I can read the email...

{mail.mydomain.it:143/notls}

now work to send...

ok... if I use gmail not recevice a error, but the problem is If I use my domain... I can't setup the correct information... I can't setup the port, the user login ecc I'm sure that login e password are correct

I had created a script in php to read the mail some time ago, and I used

$ hostname = '{localhost: 143 / notls}';

but it doesn't work by putting this parameter on host either

why I must use a yahoo mail or gmail when I have a personal imap\pop? I must create a @yahoo@gmail account to receive a ticket? is not professional...
If can read yahoo\gmail why can't read other imap server?

I think that there isn't all information when I configure a email, I can't set the port... I can't set the login... how can run outside Gmail or Yahoo if I can't modify this information?

If I put user @gmail and smtp @gmail run... but why if I use my domani not accept? I'm sure that all data are correct.. I use to mail client ecc

I when I try to refresh-mailbox I receive a error

./bin/console uvdesk:refresh-mailbox helpdesk@mydomain.com

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream...

In RefreshMailboxCommand.php line 88:

  Warning: imap_open(): Couldn't open stream mail.mydomain.com


uvdesk:refresh-mailbox [-t|--timestamp TIMESTAMP] [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--] <command> [<emails>...]

PHP Fatal error:  Uncaught ErrorException: Notice: Unknown: Can't open mailbox mail.mydomain.com: no such mailbox (errflg=2) in Unknown:0
Stack trace:
#0 [internal function]: Symfony\Component\Debug\ErrorHandler->handleError()
#1 {main}
  thrown in Unknown on line 0

the login and password are correct, I have read that for Gmail we must put imap.gmail.com:993/imap/ssl but my server mail is the same of the Uvdesk why don't find the mailbox?